Product Manager

TaxConnex•Alpharetta, GA

16h•Hybrid

About The Position

The Product Manager role is a critical member of TaxConnex’s Product and Technology Services team and is a major contributor to the company’s success. This role oversees the development, documentation, and support of company products. The ideal candidate has a strong background in product management, excellent communication skills, and a passion for creating exceptional user experiences.

Requirements

Bachelor's degree in business, engineering, or a related field
3+ years’ proven experience as a Product Manager, with a track record of successful product launches.
Strong analytical and problem -solving skills.
Excellent communication and interpersonal skills.
Experience in documenting complex technical products.
Familiarity with customer support processes and tools.
A strong “client -first” mentality
An entrepreneurial spirit and desire characterized by personal initiative and deep commitment
Willing to roll -up their sleeves and do what is necessary to grow and delight clients
Proactive with a high sense of urgency and responsiveness
Detail Oriented
Analytical reasoning with the ability to learn, process information, and solve problems
Communicates thoughts clearly and effectively, verbally and written. Listening skills to interpret both the verbal and non -verbal messages
Develops trust
Delivers on performance goals and is consistent in meeting client commitments
Makes efficient use of resources and time and follows internal processes
Teamwork - Develops and fosters effective relationships within and across teams to achieve results in an environment of mutual respect

Responsibilities

Lead the end -to -end product requirements lifecycle, from ideation to launch
Collaborate with cross -functional teams to define and document product requirements and specifications.
Ensure that products align with the company's strategic goals and meet user/customer needs.
Conduct market research and analysis to identify industry trends and competitive products.
Develop, execute, and maintain test plans, test cases, and test scripts for new features, enhancements, and bug fixes.
Perform functional, regression, integration, and user -acceptance testing.
Validate data accuracy, workflows, system performance, and end -to -end functionality.
Document defects clearly and thoroughly and track resolution
Track and report on testing progress, quality metrics, and release readiness.
Contribute to continuous improvement of QA processes, tools, and documentation.
Develop comprehensive product documentation, including user guides, API documentation, and release notes.
Work closely with technical writers to create clear and user -friendly documentation.
Maintain documentation to reflect product updates and changes.
Serve as a point of contact for support escalations related to the product.
Collaborate with the support team to address and resolve product -related issues in a timely manner.
Gather feedback from support interactions to inform product improvements.
Perform additional duties or ad -hoc projects as assigned by the manager