Product Manager (Hybrid)

Hyatt Hotels Corp.•Chicago, IL

43d•$120,000 - $150,000•Hybrid

About The Position

Hyatt Hotels Corporation seeks an enthusiastic and experienced Product Manager to join our Digital Product Management team. In this role, you will be collaborating closely with the broader Digital Strategic Platforms team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. As the Digital Product Manager for Hyatt's enterprise CMS, you will be responsible for creating and executing the vision and product strategy for our core content management platform. You'll partner with stakeholders across global digital content operations, marketing, digital and technology teams to deliver scalable tools and services that enable our corporate, regional and hotel colleagues to create, manage, and deliver content efficiently and consistently across all Hyatt digital channels. Responsibilities include defining and maintaining the vision and roadmap for Hyatt's enterprise CMS platform. This includes partnering with our digital content operations team members, regional teams, and cross-functional digital product teams to ensure that content publishing tools meet the evolving business and operational needs.

Requirements

5 years of digital product management experience, preferably with a focus on enterprise digital platforms (CMS, DAM, etc.)
Demonstrated success in defining and delivering enterprise-scale web platforms with complex operational needs.
Deep understanding of CMS architectures, APIs, and headless content delivery models.
Experience working in agile development environments with cross-functional engineering, design, and QA teams.
Strong analytical and problem-solving skills with experience using data to drive decisions.
Excellent communication and stakeholder management skills; comfortable collaborating across technical and non-technical teams.
Experience leading backlog grooming, sprint planning, and stakeholder demos.

Nice To Haves

Bachelor's degree in Computer Science, Information Systems, Digital Media, or a related field.
Familiarity with enterprise CMS platforms such as Adobe Experience Manager (AEM).
Experience in global digital content operations or multi-brand enterprise environments.
Professional certifications such as CSPO, PSPO, or Pragmatic Institute Product Management.
Background in hospitality, travel, or consumer experience-driven industries a plus.

Responsibilities

Work closely with digital product design, engineering and QA team leads to prioritize features, enhancements, and bug fixes using agile methodologies.
Translate business requirements into clear user stories, epics, and acceptance criteria for development teams.
Identify opportunities to improve content workflow automation, localization, metadata management, and content delivery performance.
Evaluate and manage integrations between the CMS and other platforms (e.g., DAM, personalization engines, analytics, marketing systems).
Partner with UX, analytics, and design teams to optimize authoring and publishing experiences.
Define KPIs and success metrics to measure platform performance and adoption.
Serve as the subject matter expert for CMS-related topics, mentoring content operations and product peers.
Stay current with digital content management trends, tools, and emerging technologies to inform future platform evolution.

Benefits

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume