Product Manager - UCaaS

Comcast•Philadelphia, PA

43d•$127,732 - $191,599

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for product management activities for multiple Unified Communication products, or one strategic product. Serves as a major resource to other product managers, assisting them in the resolution of complex problems or leading them on larger projects. Leads cross-functional teams to envision new product features in the UCaaS space. Coordinates among a wide range of cross-functional internal and external resources to ensure that products get to market per specifications, within budget and on schedule. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development of and meeting of, departmental budget.

Requirements

Cross-Functional Teamwork
Customer Feedback
Customer Journey
Product Business Development
Product Management
Product Vision
Unified Communications as-a-Service (UCaaS)
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Bachelor's Degree
5-7 Years Relevant Work Experience

Responsibilities

Collaborates with cross-functional teams to launch new services, features and enhancements on time and within budget.
Gathers input to define product concepts. Justifies expenditures for products. Defines and analyzes markets. Evaluates technologies. Develops detailed product features and requirements and develops implementation plans.
Participates in product modification, cost reduction, margin analysis, advertising and promotion, forecasting, product positioning and pricing strategies.
Accountable for profit and loss or budgetary management for assigned products.
Directs the product planning and scheduling process according to sales volume, inventory requirements and materials availability.
Establishes and implement policies and procedures needed to achieve goals.
Develops, mentors and trains Specialists to ensure department work performance and objectives are met.
Manages, gathers and analyzes competitive intelligence data for product lines.
Provides product support and documentation and develops product materials.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Define and execute product vision and roadmap for Unified Communications (UCaaS), Communications Platform as a Service (CPaaS), Hosted voice, IVR, Call Center, and Contact Center solutions.
Understand UCaaS, CPaaS, Hosted PBX, IVR, Call Center, Contact Center, and traditional telephony services (SIP, VoIP, PSTN), and how these solutions interact with customer LAN/WAN environments-addressing QoS, bandwidth, security, and interoperability requirements.
Translate complex enterprise needs-security, compliance, scalability, multi-site deployments-into actionable product features.
Define and optimize the end-to-end customer journey across all stages: Learn, Buy, Get, Use, Pay, and Support. Make strategic decisions to ensure services meet customer needs and deliver a seamless, intuitive experience.
Partner with engineering, operations, and sales teams to deliver robust, customer-centric solutions.
Manage products from concept through launch and ongoing optimization, ensuring alignment with market trends and customer feedback.
Engage with technology partners to maintain competitive positioning and interoperability across platforms.
Stay ahead of emerging technologies in communications and AI; represent the organization in industry forums and customer engagements.

Benefits

Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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