Product Manager - Tools & Safety

Border States • Kansas City, KS

1d

About The Position

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Kansas City, MO This role will cover KS, MO, IA and eastern NE. Application Deadline: February 6, 2026 or Posted Until Filled Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Job Summary The Product Manager supports the day-to-day operations of account managers, customer service representatives, and customers by providing product, application, and technical support. This role partners with sales and marketing teams to drive sales growth, support product strategy, and ensure exceptional customer experience. The Product Manager regularly calls on customer accounts, conducts joint sales calls, provides field and application support, delivers training, and responds to customer inquiries. The position collaborates with vendors, evaluates new products, and supports inventory, pricing, and product lifecycle activities for assigned product categories.

Requirements

• Bachelor’s degree or equivalent technical training/experience required.
• 4+ years of prior experience in customer service, sales, marketing, or product support.
• Valid driver’s license required.
• Product knowledge related to tool & safety.
• Strong analytical, communication, and customer service skills.
• Proficiency with PC applications, including Microsoft Office, internet, email, and SAP or similar ERP systems preferred.
• Strong interpersonal, written, and verbal communication skills.
• Ability to effectively plan, organize, and deliver customer-focused solutions.
• Proven ability to provide responsive, accurate, and high-quality service.
• Strong attention to detail, time management, and follow-through.

Nice To Haves

• Proficiency with PC applications, including Microsoft Office, internet, email, and SAP or similar ERP systems preferred.

Responsibilities

• Partners with sales and marketing teams to meet or exceed sales and gross profit objectives.
• Calls on customer accounts and conduct joint sales calls with Account Managers to secure orders and provide field, application, and/or product support as needed.
• Provides timely follow-up on customer inquiries, quotations, technical questions, and product requests.
• Maintains continuous interaction with customer’s tool and safety personnel, contractors and consultants.
• Provides specialized product knowledge and support for branches, sales teams, and customers.
• Participates in the marketing, planning, and sale of assigned product lines, including executing product strategies and supporting promotional efforts.
• Provides input to sales, pricing, and purchasing teams on customer needs, market trends, product evaluations, inventory levels, and competitive positioning.
• Evaluates new products and make recommendations regarding stocking levels, substitutions, and product lifecycle decisions.
• Leads customer and employee training on new and existing product lines and associated applications.
• Serves as liaison with manufacturing agents and vendors on product planning, technical support, new product launches, and training.
• Operates and maintains a company demo pickup truck to support customer demonstrations, sales calls, and field activities.
• Evaluates and maintains demo equipment and recommends new tool & safety additions or improvements.
• Inputs cost savings documentation (TCCM) relevant to assigned customer base.
• Assists with product updates, new product launches, and related communication to branches and customers.
• Attends sales meetings, trade shows, industry events, and training programs as needed.
• Performs other duties as assigned by supervisor or designate.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!
• Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees