Product Manager - Platform BAU & Migrations, Enterprise Customer Identity Access Management (Remote)

First Citizens Bank•Raleigh, NC

3h•$92,600 - $142,000•Remote

About The Position

The Enterprise Customer Identity Access Management (CIAM) & Digital Fraud Services team is building the modern identity and risk platform that secures every customer interaction across the bank. By consolidating authentication, identity, and fraud controls into a unified enterprise platform, the team helps protect customer accounts, enables secure growth, reduces fraud, and strengthens regulatory compliance. Team members work with industry-leading identity technologies and partner closely with user experience, fraud, security, and technology teams to shape the future of digital banking security. The Product Manager – Platform BAU & Migrations plays a critical role in ensuring the stability, security, and evolution of the bank’s customer identity platforms. This role supports business-as-usual (BAU) operations and customer-facing integrations on our existing Ping Identity platform, while also leading and enabling the migration of applications and SSO integrations to our target state enterprise. Working as part of the Enterprise CIAM & Digital Fraud Services team, this individual helps protect millions of customer sign-in experiences, reduce operational and security risk, and accelerate the bank’s transition to a modern, unified identity platform. This role offers hands-on exposure to leading identity technologies while contributing directly to customer trust and technology modernization. Enterprise-scale CIAM platforms supporting millions of users Customer-facing authentication and SSO integrations Platform migrations to modern identity architecture Collaboration with fraud, security, and channel product teams Industry-leading identity technologies (Ping, Okta, cloud-native services)

Requirements

Bachelor's Degree and 6 years of experience in Product Management, Business Analysis, or a related technology role OR High School Diploma or GED and 10 years of experience in Product Management, Business Analysis, or a related technology role
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field (or equivalent experience)
Experience working with identity, authentication, SSO, APIs, or security-related platforms preferred
Familiarity with CIAM, IAM, or authentication technologies (e.g., Ping, Okta, OAuth, OIDC, SAML) is strongly desired
Strong collaboration, communication, and problem-solving skills, with the ability to work across engineering, security, and business teams

Nice To Haves

Experience supporting platform operations, migrations, or large-scale technology transitions is a plus

Responsibilities

Own BAU product support for the Ping CIAM platform, ensuring platform stability, availability, and compliance for customer-facing authentication and SSO integrations
Partner with engineering, operations, security, and application teams to triage, prioritize, and resolve CIAM-related issues impacting customer access
Support and coordinate migrations of existing SSO and authentication integrations involving Ping Identity and Okta platforms
Define roadmaps, migration requirements, sequencing, and acceptance criteria to ensure seamless customer experiences during platform transitions
Maintain and enhance documentation for identity integrations, platform behaviors, and operational processes
Act as a product point-of-contact for application teams onboarding to, or migrating between, CIAM platforms
Ensure identity controls align with regulatory, security, and risk management expectations
Identify opportunities to improve platform resiliency, reduce manual operational effort, and streamline onboarding and migration workflows
Collaborate with other business, product, technology, and risk partners to ensure risk-aware authentication and consistent platform behavior across applications

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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