Product Manager- Personal Lines

Nationwide•Lowell, MA

About The Position

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. #LI-JS2 Job Description Summary Our work is essential to helping Nationwide build future capability to serve customer needs. Keeping existing products relevant and marketable and building new products takes research, critical thinking, practicality and collaboration. If you enjoy gathering input and information, working independently and on a team and creating innovative solutions for customers, we want to know more about you! As a Product Manager, you'll be responsible for positioning products for profitable growth within state(s). This will include developing and implementing multi-year strategic plans and implementing processes related to financial planning, rate reviews, market development and communication of product management. Your work will support regional and corporate objectives through ongoing analysis and monitoring of results and communicating results with leadership, distribution and underwriting partners.

Requirements

Education: Bachelor’s degree in insurance, actuarial science, mathematics, risk management, economics, finance, accounting, business administration or related subject area or Masters of Business Administration degree preferred.
Experience: Eight years of experience in underwriting or product preferred.
Knowledge, Abilities and Skills: Detailed knowledge of core business functions, and commercial lines insurance products and pricing architecture, state regulations, underwriting procedures and standard methodologies. Solid understanding of financials, trend analysis and competitor data. Proficiency in analytical tools, relational databases, data visualization techniques, query-based language and/or statistical software experience preferred. Excellent verbal and written communication skills to present information, communicate and influence internal and external partners at all levels. Skilled in the use of related systems and analytical tools. Ability to drive for results, deal with ambiguity, solve problems, learn on the job, make quality decisions, see trends and patterns within data. Ability to manage projects, opposing priorities, timelines and resources to complete work. Strong organizational agility and political savvy preferred.

Nice To Haves

License/Certification/Designation: Progress toward or completion of CPCU, AU CIC, INS ARM, actuarial exams or similar designations preferred.
Cross-functional experience from other areas and experience with data analysis preferred.

Responsibilities

Gathers information from multiple internal and external sources according to company guidelines, including competitor filings to perform analysis. May require gathering verbal information from internal subject matter specialists or partners and data through reports or other external published or non-published electronic means.
Provides and applies context and understanding of information to anticipate the multiple variables and complexities needed to research. May coordinate project/product research through others.
Analyzes product performance and finds opportunities at state, line of business and agency level. Identifies and analyzes key product, performance and profitability drivers such as distribution, rate structure and rules performance to validate assumptions, identify adverse impacts, trends and solutions. Applies judgment, understanding and curiosity to data and provides high level analysis considering multiple complexities to build fully developed solutions.
Analyzes and reviews financial results, product profitability, business mix and competitive information and forecasts performance. May coordinate the analysis of others to include larger reviews.
Manages schedule to complete work within established time and service standards. May handle timelines and coordinate completion of project work through others. Plans work to ensure rate review and other key processes are completed to ensure speed to market.
Develops comprehensive product strategy for the state(s) for overall profitability using rate reviews, pricing, risk appetite, placement, timing, etc. Determines how to apply and implement strategic decisions in alignment with market strategies (agents, tools, sales, etc.). Influences decisions with internal and external partners at all levels that impact national plan and geographic responsibility.
Develops detailed product plan to achieve long- and short-term financial objectives (one to three years) for assigned state(s) and product(s) based on high-level corporate objectives. Provides input into rate, loss, revenue, financial and other planning teams to influence regional and national strategy.
Builds and implements communication plans to share key business changes. Initiates action plans to improve or maintain product performance. Consults with leadership and internal partners regarding analysis, ideas and business performance providing recommendations based on in-depth functional and regional knowledge. Supports partners through ongoing review and consultation on distribution and underwriting performance initiatives. Provides tools and analysis to establish understanding of complex issues and focus attention on meaningful concepts.
Promotes teamwork among regional and staff partners to ensure alignment with the initiatives. Participates on projects and committees as a SME and provides consultation to research and development, pricing and training to provide regional perspective and expertise.
Communicates information regarding products, pricing and organizational decisions to internal and external partners verbally and in writing. Translates sophisticated data and strategic concepts into understandable communications to be shared with multiple audiences. Discerns the most relevant information and flexes style and message appropriate for the audience that instills confidence, conveys the strategic vision and influences actions. This is a key area with a significant volume of verbal and written communication done at multiple levels on a continuous basis.
Proactively builds and strengthens relationships with peers, internal and external partners to support completion of ongoing assignments. May participate in cross functional teams to complete projects or support the business. Provides strong leadership, is approachable, and instills trust at all levels.
Participates in training classes, department and company meetings. Pursues additional education to increase personal, professional and technical knowledge and skills. May assist trainers as a subject matter authority by providing content or delivering information to help educate regional underwriting and product partners. Mentors associates and provide education to others at all levels.
Lead all aspects of associate management including performance, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement and disciplinary actions for direct and possibly indirect reports. May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire