Product Manager OMS

JGA•Atlanta, GA

7d•$55 - $55•Remote

About The Position

The OMS Product Manager is responsible for defining, delivering, and continuously improving the Order Management System to support seamless order capture, orchestration, fulfillment, and customer experience across channels. This role acts as the bridge between business stakeholders, technology teams, and external partners to ensure the OMS aligns with strategic business goals.

Requirements

Bachelors degree in Engineering, Computer Science, Business, or related field.
5–10 years of experience in product management, business analysis, or solution ownership.
Hands-on experience with Order Management Systems in retail, eCommerce, or supply chain environments.
Strong understanding of order lifecycle processes and omnichannel fulfillment models.
Experience working in Agile/Scrum delivery environments.

Nice To Haves

Experience with OMS platforms such as Manhattan OMS, IBM Sterling, SAP S/4HANA, Salesforce OMS, or Blue Yonder .
Knowledge of APIs, event-driven architectures, and system integrations.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to balance strategic thinking with hands-on execution.

Responsibilities

Define and own the OMS product vision, roadmap, and backlog aligned with business priorities.
Identify opportunities to improve order lifecycle efficiency, scalability, and customer experience.
Evaluate and prioritize enhancements related to order capture, allocation, sourcing, fulfillment, returns, and cancellations.
Partner with business teams (Sales, Operations, Supply Chain, Customer Service, Finance) to gather requirements.
Collaborate with engineering, architecture, and QA teams to translate business needs into functional and technical requirements.
Act as the primary point of contact for OMS-related decisions and trade-offs.
Write detailed user stories, functional specifications, and acceptance criteria.
Lead backlog grooming, sprint planning, and release readiness activities.
Ensure timely and high-quality delivery of OMS features and integrations.
Manage integrations between OMS and upstream/downstream systems such as ERP, WMS, TMS, eCommerce platforms, POS, and CRM.
Ensure data accuracy, order visibility, and exception handling across systems.
Support omnichannel use cases including BOPIS, ship-from-store, drop-ship, and returns management.
Monitor OMS performance KPIs (order cycle time, fulfillment accuracy, SLA adherence).
Identify root causes of operational issues and drive continuous improvement.
Support UAT, production releases, and post-go-live stabilization.
Work with OMS vendors (e.g., Manhattan, Blue Yonder, IBM Sterling, Salesforce OMS, SAP OMS).
Manage vendor roadmap alignment, upgrades, and issue resolution.