Product Manager, Omnichannel

HubSpot

6h•Remote

About The Position

Our mission at HubSpot is to help millions of organizations grow better. In this role, you’ll shape the future of how sales and support teams communicate across email, WhatsApp, Facebook Messenger, Instagram, and emerging channels. You’ll redefine the most heavily used messaging channel—email—while building a unified, AI-powered platform that helps reps communicate naturally and efficiently. You’ll collaborate deeply across Engineering, UX, Research, and Analytics to deliver impactful, customer-driven solutions.

Requirements

Proven experience shipping messaging or communications products as a Product Manager.
Skilled at partnering with engineers and designers to deliver high-quality, customer-centric products.
Curiosity and resilience in navigating mature, technically complex domains like email.
Strong data literacy and a hypothesis-driven approach to decision making.
Excellent communication and storytelling skills, with the ability to articulate vision and trade-offs clearly.
Ability to connect familiar messaging behaviors (Gmail, Outlook, WhatsApp, Slack) to CRM workflows.
Understanding of the competitive messaging landscape and emerging trends.
Comfortable moving quickly, learning fast, and iterating in ambiguity.

Nice To Haves

Experience with AI-driven messaging or automation capabilities.
Background in platform, communications, or infrastructure products.
Experience in sales, support, or CRM-connected workflows.

Responsibilities

Lead the product strategy and roadmap for HubSpot’s Omnichannel Messaging Platform, with a core focus on modernizing email for 2026 and beyond.
Simplify and evolve complex email foundations such as threading, deliverability, access controls, provider integrations, signatures, automations, and message-object associations.
Build platform capabilities that power consistent, scalable messaging across email, WhatsApp, Facebook Messenger, Instagram, and future channels.
Use AI to streamline setup, automate support messages, enhance reply workflows, and boost rep productivity.
Work closely with Service Hub, Connected Email, CRM, and Deliverability teams to create end-to-end messaging experiences that scale.
Balance native channel constraints with CRM workflows to deliver intuitive, enterprise-grade omnichannel communication.
Guide new product ideas from concept through launch, driving alignment across engineering, UX, and cross-functional teams.
Interview customers to understand their messaging behaviors, challenges, and opportunities.
Define, track, and analyze the key metrics that reflect the health, adoption, and effectiveness of the messaging ecosystem.

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