Product Manager, Mobile Apps

PAR Technology•New Hartford, NY

23h•Remote

About The Position

As Product Manager, Mobile Apps/Consumer Experience, you will own the strategy, roadmap, and execution for consumer-facing experience products that drive engagement and loyalty for Convenience & Fuel Retailers. You will be responsible for delivering intuitive, high-impact experiences that translate complex capabilities—including AI-driven functionality—into simple, elegant customer journeys. This role requires a balance of strategic thinking, hands-on product execution, and strong cross-functional leadership. While experience in retail or hospitality is a plus, we value curiosity, clarity of thought, and strong product judgment above all.

Requirements

5+ years of product management experience in a fast-paced, cross-functional SaaS environment
Experience owning and launching consumer-facing digital products; mobile app experience preferred
Familiarity with mobile technology trends, consumer behavior, and loyalty program mechanics
Strong understanding of mobile UI patterns and best practices
Experience mapping user flows and designing intuitive, complex user experiences across mobile and web
Knowledge of loyalty programs and features that drive engagement and retention
Excellent communication and collaboration skills with the ability to influence across teams and levels
Comfort working with senior leadership, customers, and external partners
Experience managing cross-functional initiatives with distributed teams across time zones
Organized, detail-oriented, and effective at driving clarity in complex discussions

Nice To Haves

Background in retail technology, convenience stores, or fuel / oil industry environments is a strong plus

Responsibilities

Define and execute the product vision and strategy for Consumer Experience offerings
Own and maintain the product roadmap, prioritizing initiatives based on customer needs and business impact
Establish, track, and act on product KPIs using analytics to drive continuous improvement
Champion the voice of the customer and advocate for user-centered design
Lead cross-functional teams across design, engineering, and business stakeholders to deliver high-impact features
Conduct user research, interviews, and market analysis to inform product decisions
Partner with customer-facing teams to validate hypotheses, gather feedback, and iterate quickly
Value-score feature proposals across desirability, viability, and feasibility
Write clear product requirements and user stories; actively participate in agile ceremonies
Guide teams through design, development, launch, and acceptance testing
Be opinionated on priorities while managing scope, risk, and delivery timelines
Communicate roadmap decisions, progress, blockers, and delivery forecasts clearly and consistently
Collaborate with other Product Managers and leaders to align priorities and resource planning