Product Manager - Microsoft Dynamics CRM & Field Service (Full Remote / FTE)

NTT DATA

9d • Remote

About The Position

We are looking for a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules. This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.

Requirements

• 8+Years of Strong background in IT project/program management, preferably with exposure to: Microsoft Dynamics CRM, Dynamics 365 Field Service
• Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
• Proven ability to manage multiple priorities in a fast-paced, evolving environment
• 6+ Years of Experience with Agile and Waterfall methodologies
• 8+Years of Hands-on experience with tools such as: Azure DevOps, Jira or similar work management tools
• Strong analytical and problem-solving abilities

Nice To Haves

• Experience working on Dynamics 365 implementations or enhancements
• Understanding of customer service operations or field service processes
• Exposure to product analytics and KPI tracking
• Experience in cross-functional and global team environments

Responsibilities

• Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
• Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
• Engage with internal and external stakeholders to gather, analyze, and refine requirements
• Collaborate closely with development and QA teams to: Define clear acceptance criteria, Ensure high-quality delivery aligned with expectations
• Monitor product performance, usage, and adoption metrics, and recommend improvements
• Lead release planning, including sprint planning and go-live coordination
• Facilitate continuous feedback loops to drive product enhancements and innovation
• Ensure alignment between business needs and technical implementation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees