Project Manager - Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE)

NTT DATA

11d•Remote

About The Position

NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM and Field Service implementations. The role requires strong project governance, stakeholder management, and execution capabilities to ensure successful delivery within scope, timeline, and budget.

Requirements

8+ years of experience in IT project/program management
8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
8+ years Strong expertise in project planning, execution, and governance
8+ years Experience managing scope, budget, resources, and risks
8+ years Hands-on experience with Agile and Waterfall methodologies
8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar
Excellent communication and stakeholder management skills
Ability to collaborate effectively with technical and business teams
Strong organizational and multitasking abilities
Proactive, solution-oriented mindset with strong decision-making skills
Team-oriented approach with focus on delivery excellence and knowledge sharing

Nice To Haves

PMP, PRINCE2, or equivalent certification
Experience managing large-scale enterprise implementations
Exposure to Power Platform (Power Apps, Power Automate)
Domain experience in Utilities, Manufacturing, Telecom, or similar industries

Responsibilities

Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
Manage project scope, budget, and resources, proactively identifying and addressing variances
Track project progress, risks, issues, and dependencies, and drive timely resolution
Remove team blockers and facilitate issue resolution across functional and technical teams
Maintain project documentation, status reports, and governance artifacts for internal and client visibility
Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
Coordinate cross-functional teams including business, functional, technical, and QA teams
Support post-go-live activities, including hypercare coordination with operations teams
Capture lessons learned and continuous improvement opportunities