Product Manager, Merchant

Fiserv•Alpharetta, GA

About The Position

Fiserv is transforming how merchants and software platforms adopt and scale payments. As a Product Manager, you will contribute to product strategy and execution across multiple product areas, including Fiserv for Platforms and merchant onboarding solutions that support SMB, midmarket, and enterprise segments. In this role, you will work closely with engineering, design, operations, risk, sales, and partner teams to define requirements, deliver capabilities, and improve experiences for both direct merchants and platform partners. You will also support crossteam communication and represent the product in key internal and external conversations.

Requirements

3–7+ years of product management experience (depending on PM/Sr PM level).
Understanding of payments, onboarding, SaaS platforms, APIs, or related fintech domains.
Ability to break down complex workflows and translate them into simple, effective product solutions.
Strong collaboration skills and comfort working across multiple teams and stakeholder groups.
Excellent communication skills, with the ability to represent product concepts to both technical and nontechnical audiences.
Analytical mindset and experience using data to make product decisions.

Nice To Haves

Experience with merchant onboarding, underwriting, KYC/KYB, or payment acceptance.
Background working with ISVs, SaaS platforms, or marketplace payment flows.
Familiarity with Agile methodologies and modern product development practices.
Technical aptitude with APIdriven products and developer experiences.

Responsibilities

MultiProduct Roadmap & Execution Support the development and ongoing refinement of the product roadmap across Fiserv for Platforms and merchant onboarding.
Translate customer, partner, and internal stakeholder needs into clear, actionable product requirements and user stories.
Evaluate tradeoffs across different product lines and contribute to prioritization decisions based on data, customer value, and business impact.
Drive daytoday execution with engineering, ensuring timely delivery and alignment with product goals.
Internal and External Product Representation Participate in customer and partner discussions to support product demos, roadmap reviews, discovery sessions, and feedback gathering.
Represent product capabilities internally across sales, solutions, operations, implementation, and client support teams.
Contribute to product documentation, enablement materials, and gotomarket readiness.
Platform & Onboarding Capability Development Manage features and enhancements related to onboarding workflows, APIs, developer tools, orchestration, and merchant lifecycle capabilities.
Work with engineering and design to create modern, intuitive experiences that reduce friction in onboarding and activation.
Help ensure consistency and scalability across onboarding experiences for SMB, midmarket, and enterprise merchants, as well as platform partners.
Customer, Partner, and Merchant Insights Conduct discovery with platform partners, direct merchants, and internal teams to understand pain points and unmet needs across onboarding and platform workflows.
Gather feedback from pilots, beta programs, and production usage to inform feature iteration.
Analyze data and customer usage patterns to identify opportunities for product improvement.
CrossFunctional Collaboration Collaborate with Risk, Compliance, Operations, and Legal to ensure onboarding and platform features meet regulatory and operational requirements.
Work with Sales and Solutions Engineering to support presales conversations and ensure successful partner and merchant adoption.
Partner with Marketing and GTM teams on messaging, launch plans, and enablement.