Product Manager Merchant Onboarding Transformation

Elavon, Inc.•San Francisco, CA

1d•Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description The Product Manager for Merchant Boarding Transformation owns the strategy, roadmap, and execution for end-to-end onboarding experiences that power merchant acquisition, partner integrations, and revenue growth. This role will be responsible for driving implementation of modern APIs and services to build best in class capabilities for onboarding merchants through any integrated channel.

Requirements

5+ years of product management experience, preferably in platform, API, fintech, payments, or enterprise SaaS environments
Demonstrated experience owning complex products with multiple stakeholders and regulatory constraints
Strong ability to translate ambiguous business needs into clear product requirements and outcomes
Experience working closely with engineering teams in Agile / product-centric delivery models

Nice To Haves

Experience with API-first products, developer platforms, and partner integrations
Familiarity with merchant onboarding, payments, underwriting, risk, and regulatory compliance domains
Experience supporting both internal enterprise users (e.g. sales, operations) and external partners or developers
Background in large-scale platform modernization, cloud migration, or enterprise transformation initiatives
AI literacy, including working knowledge of how AI/ML, automation, and generative AI can be applied to improve product experience, operational efficiency, decisioning, and developer workflows.
Experience collaborating with data science, analytics, and AI platform teams to translate business problems into product requirements, while understanding model limitations, risk, bias, and governance considerations

Responsibilities

Own the product strategy and roadmap for the modernization and transformation of the end-to-end boarding experience for internal and external consumption, with emphasis on streamlining onboarding, replacing legacy flows, reducing complexity, and accelerating time-to-decision.
Deliver a developer-first API program for the onboarding experience, including standards, documentation readiness, sandbox/LA/GA planning, partner onboarding workflows, and adoption enablement.
Partner closely with the Agentic Commerce teams to identify opportunities to build agent-ready interfaces.
Translate agentic proofs-of-concept into product requirements for delivery, including scope, guardrails, measurable outcomes, and a path to operational excellence (e.g., incident response, monitoring, auditability).
Manage the end-to-end product lifecycle and drive the product roadmap with priority on defining measurable impacts (OKRs). Translate business needs into high-quality PRDs, epics, and user stories, ensuring alignment across engineering, UX, and architecture teams.
Partner with engineering to support modernization while maintaining BAU stability for in-market products.
Collaborate with stakeholders to onboard new partners and support product adoption.
Ensure compliance with security, legal, audit, and card brand requirements, proactively addressing findings and regulatory changes.
Monitor operational metrics, incidents, and production issues, partnering with support and engineering teams to drive resolution and prevent recurrence.
Serve as the primary product point of contact for the next-generation boarding experience across product, technology, sales, operations, and leadership forums. Communicate roadmap updates, risks, and outcomes clearly to senior stakeholders, balancing near-term delivery with long-term platform strategy.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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