Product Manager - Loyalty Team

Best Buy•Saint Paul, MN

6d•Hybrid

About The Position

As a Product Manager on Best Buy’s Loyalty Team, you will partner with key internal teams, engage in customer research, execute data-driven prioritization to design, build, and launch initiatives driving both customer needs and business objectives and key results. You will champion your strategy and obtain buy-in from key stakeholders across the organization, including executive leadership. If you are analytical, detailed and results oriented, have excellent problem-solving skills and a strong work ethic, you are an ideal candidate for this role. At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve. Best Buy’s Loyalty Team is shaping and delivering an enterprise-wide rewards and offers platform that powers real-time, compliant, and customer-focused engagement at scale. Partnering with teams across engineering, legal, marketing, and operations, you’ll drive solutions that not only enhance customer experience but also unlock revenue, reduce costs, and ensure regulatory compliance. This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

Requirements

2 years of Product Management experience, OR experience working with engineers, user experience, strategy, etc.
1 year of relevant experience in strategy creation, customer-focused solutioning, cross-functional leadership, etc.

Nice To Haves

4 years of Product Management experience, OR experience working with development, User experience, Strategy, etc.
Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent experience

Responsibilities

Effectively craft clear product outcomes and vision for complex products with limited supervision, clearly demonstrating understanding of the product goals and organizational needs
Demonstrate skills in connecting Best Buy's broader strategic vision to their own product and product vision
Effectively translate business strategies into product strategies, value increments, and product specifications to deliver against our core customer value propositions, and our company strategic and financial goals
Help manage the creation and maintenance of user stories and business requirements for new features and enhancements leveraging multiple work streams
Prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision
Demonstrate empathy for the customer and steer discussions to how to build customer trust
Influence cross functional team(s) without formal authority
Articulate clear and concise requirements for new products and features
Analyze complex data sets and leverage that analysis to make data-driven product decisions
Work within a matrix organization collaborating with business stakeholders, user experience (UX) teams, engineers, and other relevant digital and technology and business teams
Improve value creation by defining and aligning on KPIs to measure success
Work under rapid development cycles with medium to large teams to achieve a common goal
Participate in day to day product team activities, driving high quality customer experiences and exploring what is possible with technology