Product Manager Lead-Strategic Partnerships Delivery

PNC • Philadelphia, PA

2d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager Lead within PNC's Retail Lending organization, you will be based in Wilmington, DE or Philadelphia, PA.

As a Product Manager Lead, you will play a critical role in shaping how credit card business strategy, technology priorities, and customer journey needs are translated into clear expectations and executable roadmaps for key technology vendors. This role focuses on strategic partner and vendor relationship management, ensuring that external partners fully understand internal business, data, and architectural needs—and that those needs are incorporated into vendor delivery plans and roadmaps.

You will operate as a senior individual contributor with end to end accountability for vendor alignment, delivery oversight, and value realization across complex, multi team initiatives. Acting as the primary bridge between internal product, data, journey, architecture, and technology teams and external vendors, you will drive clarity, sequencing, and alignment across priorities, dependencies, and execution. This position requires some travel (up to 30%)

Requirements

• Proven experience managing strategic technology vendor relationships in complex, regulated environments such as credit cards, retail lending, or broader financial services.
• Strong ability to translate business strategy and architectural intent into clear, actionable expectations for external partners.
• Deep understanding of technology delivery models, vendor contracts, SLAs, and financial governance.
• Demonstrated success leading through influence across product, technology, data, architecture, sourcing, finance, and risk teams.
• Highly structured and analytical, with strong problem solving, communication, and stakeholder management skills.
• Comfortable operating in environments with significant ambiguity, competing priorities, and high visibility.

Nice To Haves

• Business Objectives
• Customer Solutions
• Marketing
• Product Development
• Product Management
• Sales

Responsibilities

• Own strategic relationships with key technology vendors, ensuring ongoing alignment between PNC priorities and vendor delivery, investment, and roadmap planning.
• Serve as the central bridge between internal data, product owners, journey owners, architecture, and engineering teams with strategic technology partners and vendors to align priorities, dependencies, and sequencing—and translate those internal needs into vendor ready requirements and expectations.
• Translate credit card business strategy into adoption roadmaps that connect data capabilities, digital enablement, vendor delivered solutions, and customer journeys.
• Ensure vendor teams correctly understand business, technical, and architectural requirements and incorporate those requirements into their own roadmaps, delivery plans, and solution designs.
• Govern vendor led discovery, solution design, and architectural sessions by ensuring that appropriate internal subject matter experts (SMEs) are engaged and that outputs reflect business and architectural intent.
• Oversee and manage vendor contractual commitments, including SLAs, KPIs, change requests, and adherence to agreed commercial and service terms.
• Act as the primary owner for vendor delivery escalations, driving resolution through structured problem solving, clear accountability, and cross functional coordination.
• Track and govern project intake, delivery commitments, and change requests, ensuring impacts to scope, cost, timelines, and dependencies are clearly understood and managed.
• Analyze and validate vendor billing and invoices, ensuring charges align to contracts, delivered services, and approved consumption models, and identifying opportunities to improve cost efficiency.
• Ensure vendor solutions align with enterprise architecture standards, data governance, security, regulatory, and risk requirements, working closely with lines of defense and risk partners as appropriate.
• Communicate vendor performance, risks, financials, dependencies, and business value realization to senior stakeholders and leadership in a clear, outcome focused manner.
• Provide oversight to ensure legacy coexistence and phased adoption are effectively managed as part of broader modernization and transformation initiatives.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level