Product Manager, Group Benefits

Guardian Life Insurance Company • Boston, MA

5h • Hybrid

About The Position

Our Group Benefits team is seeking a Digital Product Manager, focused on employer and broker self-service experiences. As a Digital Product Manager, you will be responsible for advancing the product roadmap by organizing and tracking initiatives, ensuring accountability for resolving dependencies and risks, and integrating usability research to support customer-driven design, focused on self-service capabilities and experiences for employers and brokers. You will support end-to-end product development by identifying data input/output requirements and ensuring alignment with value stream objectives and business goals. The Digital Product Manager sets and manages OKRs that drive the product roadmap, prioritizes work, communicates decisions, ensures dependencies are met, and measures outcomes for the digital employer and broker experience product. Embedded within the business, this role collaborates closely with our technology organization and other business functions such as Distribution, Marketing, Operations, Claims and Service. As Guardian accelerates digital capabilities across product, experience, benefits administration, claims/leave management, and broker technology, this role supports strengthening its market leadership and leveraging technology for new opportunities. It offers a unique chance to shape the future of Group Benefits and deliver meaningful impact for customers and partners.

Requirements

• Bachelor’s degree or equivalent work experience.
• A minimum of 5-7 years of experience in product management or a related field
• Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards
• Strong knowledge of product journey mapping, business process improvement, and OKR (objectives and key results) management.
• Excellent communication and teamwork skills; ability to be customer-facing and translate business needs into technical solutions.
• Ability to manage multiple tasks, set priorities, and meet deadlines in a fast-paced environment.
• Objectives and Key Results (OKRs)
• Product Roadmap
• Product Development
• Continuous Improvement
• Management
• Customer Centric Solutions

Nice To Haves

• Prior experience with the group benefits business preferred

Responsibilities

• Set, communicate and monitor product-level objectives and key results, based on Guardian’s business goals and customer needs.
• Collaborate with Marketing, including Customer Advocacy, to ensure that our digital solutions meet our customer needs; this includes customer journey, user testing and user experience design workshops
• Conduct market research and competitive analysis to inform product strategy and identify opportunities for growth
• Engage with other Value Streams to prioritize capabilities that require cross-functional collaboration and prioritization decisions; communicate decisions appropriately to key business and technology stakeholders.
• Manage the product lifecycle from ideation to launch, ensuring timely delivery and high-quality outcomes.
• Collaborate with business leaders, change management and cross-functional teams to ensure seamless integration of new features and enhancements; support go-to-market activities as needed
• Ensure digital solutions are compliant.
• Ensure data and AI integrity by partnering with subject matter experts and maintaining standards across products and support scalable, data-driven solutions
• Facilitate regular product reviews and retrospectives to gather feedback and drive continuous improvement

Benefits

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees