product manager, Green Apron Service Staffing & Scheduling

Starbucks•Seattle, WA

45d•Onsite

About The Position

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a Product Manager on the Green Apron Service Staffing & Scheduling Team, you will lead the strategy and roadmap for workforce management solutions that drive operational excellence in Starbucks stores. You will integrate innovative technologies into our scheduling ecosystem to enhance partner and customer experiences while simplifying in-store execution. Through collaboration with cross-functional teams, you will deliver solutions that reduce complexity, improve consistency, and support high-quality service. Your work will align with Starbucks' strategic objectives, ensuring solutions meet both customer needs and market demands.

Requirements

Bachelor's degree or equivalent work experience, or four years US military experience in a related MOS/C
Strong interpersonal skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to work both independently and as part of a team
Ability to confidently present objectives and desired outcomes to leadership and cross-functional teams
Ability to resolve issues or debates independently in most situations
Ability to balance multiple priorities and meet deadlines
2-3 years of progressive experience in product management or brand management, preferably with a focus on operations, process improvement, or customer/partner experience
Ability to influence others without authority to complete tasks in a timely manner
Ability to collaborate effectively with Scrum or Agile teams, including participating in backlog refinement, sprint planning, and working closely with developers and designers
Ability to craft product strategy, vision, and roadmap, while prioritizing work, collaborating with Scrum teams, and managing backlog grooming and prioritization.

Responsibilities

Serve as the single-threaded owner for product outcomes, driving coordination and ensuring product work is owned and supported by the right teams.
Own the product strategy, roadmap, and vision, aligning with business goals and partner needs.
Gather and prioritize customer and partner needs, use cases, and feedback into actionable requirements and success metrics.
Define required features and outcomes, leveraging data and business insights to guide product decisions and measure impact.
Manage project timelines, dependencies, and deliverables to ensure successful product launches.
Collaborate closely with the program manager to align on timelines, resource allocation, and strategic priorities across initiatives.
Partner with operations consultation managers on implementation while maintaining accountability for product outcomes.
Lead change management efforts to drive adoption and minimize disruption during implementation.
Facilitate decisions by balancing risk, available information, and shifting priorities.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, life insurance, and other voluntary benefits.
Partners also have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation, sick time, holidays, and personal days.
Starbucks offers a 401(k) plan with employer match, stock programs, Bean Stock equity, emergency savings incentives, and financial well-being tools.
Additionally, Starbucks provides 100% tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan resources, and other educational opportunities.
Backup care and DACA reimbursement are also available.

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