Product Manager, eCommerce

Merck KGaA•Burlington, MA

44d•Hybrid

About The Position

As a Product Manager in our Digital & eCommerce team, you will lead the fulfillment product domain, overseeing the creation and management of eCommerce Digital Products. Your role is essential for enhancing customer experiences related to product availability, order tracking, and management across our platform, impacting over 2 million customers and 150,000 products globally. This position is hybrid in Burlington, MA location with 5% occasional travel.

Requirements

Bachelor's degree
4+ years of product leadership experience working with eCommerce or digital products.
2+ years of working with supply chain operations and enterprise-level order tracking systems.

Nice To Haves

2+ years of experience with Order Management Systems (OMS) and eCommerce integrations.
Bachelor's or master's degree in IT or Business Management.
Proven ability to optimize fulfillment workflows and enhance customer satisfaction.
Experience collaborating across stakeholder groups for knowledge sharing.
Proficiency in data analysis and visualization with a data-driven mindset.
Comfort presenting complex concepts to executive audiences.
Strong leadership and problem-solving skills.

Responsibilities

Define the product vision and roadmap for fulfillment, ensuring alignment with customer needs.
Create and maintain effective product availability messaging throughout the customer journey.
Own end-to-end product outcomes for eCommerce fulfillment with limited oversight.
Conduct customer interviews to gather insights and develop business plans that link product features to customer and business value.
Collaborate with engineers, UX designers, and supply chain partners to implement the product vision.
Design a seamless fulfillment journey focused on customer outcomes.
Lead the implementation of the availability API for consistent customer information across channels.
Build a top-tier post-order experience, enabling self-service for order management tasks.
Be the expert on customer journeys and market dynamics.
Lead continuous discovery activities to adapt product strategy to changing customer needs.
Define and track success metrics for the fulfillment domain.
Achieve key business goals, enhancing customer satisfaction and operational efficiency.
Identify risks and develop mitigation strategies while guiding the product team.
Act as the product ambassador to senior executives and business partners.
Provide updates on product status, performance, and financial metrics.