Product Manager - Digital Retailing

CDK Global

1d•$95,000 - $123,000•Remote

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Position Summary Assist in shaping the individual product requirements in support of an existing product strategy. Accountable for assisting in driving the full product lifecycle from ideation to end-to-end of life. Responsible for relevant, specific product feature requirements. Limited interaction with net new products. Ensures that user personas & product requirements are defined and reflected in user stories. May also own and/or assist in Epic development. Working with Scrum Master and agile team on backlog grooming and ensures that timely decision making on product requirement trade-offs. Supervision and Autonomy Conducts tasks & assignments as directed. Operates with moderate supervision, little instruction on routine work; detailed instructions on new projects or assignments. Latitude for independent judgment for defined tasks. Uses existing procedures to complete diverse assignments Product Knowledge Develops competence by completing structured work assignments Expands knowledge about industry, customers, org. to capture internal/external requirements. Leadership Leads product requirements, works daily with agile teams & defines user stories and Features (Epics). Successful execution has impact on overall product deliverables and related customer & business outcomes. Has limited impact on commitments & issues can be overcome with no more than a moderate disruption to the business.

Requirements

Bachelor’s degree in Computer Science, Business, Engineering, or equivalent industry experience
2+ years of Product Owner or Product Management and/or equivalent experience in Support, Implementation, Success, or Training and willingness to learn.
Experience in Agile software/DevOps methodologies & working with globally distributed teams.
Experience in creating user stories, working with R&D & other product managers to drive end-to-end execution of product releases.
Strong written & verbal communication skills.
Experience is facilitating customer communications.
Ability to listen & consider the points of view of others, collaborate & build consensus with cross-functional areas.
Strong technical aptitude, can work with R&D to translate business requirements into actionable user stories.
Strong track record of product execution in dynamic environment.
Travel up to 25% of time.

Nice To Haves

Knowledge of the CDK Digital Retail products.
Knowledge of the automotive industry, relevant customer environment.
Pragmatic Institute Experience

Responsibilities

Assist in shaping the individual product requirements in support of an existing product strategy.
Accountable for assisting in driving the full product lifecycle from ideation to end-to-end of life.
Responsible for relevant, specific product feature requirements.
Limited interaction with net new products.
Ensures that user personas & product requirements are defined and reflected in user stories.
May also own and/or assist in Epic development.
Working with Scrum Master and agile team on backlog grooming and ensures that timely decision making on product requirement trade-offs.
Translate defined product vision & Features (Epics) into user stories (based on feedback from dealers/customers & analysis of user & buyer personas) to deliver differentiated customer outcomes.
Manage the backlog for sprint teams, partnering with R&D/scrum master in prioritization of user backlog, supporting full lifecycle from definition, beta, showcase, & retrospective.
Work with other CDK product managers and product marketing to articulate the value proposition for user stories & Features (Epics).
Understand the key product success metrics (e.g. adoption, profitability, NPS, market share growth) & how they relate to user stories/Features (Epics).
Invest in gaining functional expertise & SME through training, partnering with more experienced CDK product managers.
Develop & prioritize user stories based on user/market requirements, strategy & business plan.