Product Manager, Customer Experience

Vay•Las Vegas, NV

32d

About The Position

Ever imagined saying, “I helped launch the future of transportation”? We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets. We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here. What’s happening at Vay: First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service. We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the Bay Area, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US. We’ve completed 10’s of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand! ...And soon we’ll be expanding across the US & Europe 🚀 Why this role is exciting As our first Product Manager on the ground in Las Vegas, you will sit at the heart of where our product meets real customers, real vehicles, and real operations. This is where insight turns into impact. You will shape how our service scales across the US by testing ideas live, learning fast, and turning real-world behaviour into product decisions that define future markets. You will work day-to-day with operations and customer support in Las Vegas while owning the feedback loop into our Berlin-based product and engineering teams. This is a hands-on role with real ownership over discovery, delivery, and live performance of customer-facing features; working closely with senior leadership and will play a defining role in shaping how our US product organization scales.

Requirements

Several years of experience owning a mobile product in a live consumer environment.
Hands-on product experience shipping features that ideally have impacted real-world operations logistics or mobility.
Customer Focus: A strong commitment to understanding user needs and turning insights into product improvements.
Analytical Approach: Ability to interpret user data, feedback, and market trends to guide decisions and prioritize effectively.
Practical Problem-Solving: Comfortable working on-site to address issues quickly and collaborating across teams to find efficient solutions.
Clear Communication: Skilled at aligning stakeholders in different locations and maintaining transparent, structured communication.
Experimentation Mindset: Experience running on-ground tests, UAT, and other validation methods to refine product direction.
Operational Awareness: Understanding of operational workflows and how product changes impact real-world service delivery.
Adaptability: Thrives in a fast-paced, evolving environment and can make informed trade-offs that drive meaningful impact.

Responsibilities

Customer Discovery & Validation
Own customer discovery in Las Vegas through direct user interaction, customer support insights, ride data, and on-ground observations.
Lead interviews, testing and experiments to validate problems and solutions before they enter the product roadmap.
Prioritize opportunities based on real operational and customer impact, not just feature demand.
Feature Development & Quality Assurance:
Own user acceptance testing (UAT) for new features in-market before public release.
Partner with engineering and design to ensure features ship at high quality and meet real customer and operational needs.
Ensure high-quality, customer-focused feature rollouts that meet product standards and user needs.
Drive fast feedback loops post-release to iterate quickly
Operational Alignment & Cross-Team Collaboration:
Work closely with the Las Vegas operations team to ensure product updates align with real-time service needs and operational insights.
Act as the product owner, advocating for Las Vegas needs within Berlin-based product and engineering teams, influencing scope, sequencing, and technical trade-offs.
Roadmap Ownership & Strategic Market Scale:
Own the continuous roadmap evolution for Las Vegas based on live customer behavior, service performance, and market demand.
Define market-level product learnings that will help inform future US city launches.

Benefits

💪 A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
🌍 Huge scope for impact in a fast paced environment
💰 ESOP stock options: A stake in Vay’s future - not just a salary.
🌴 Unlimited Paid Vacation Days
🎫 401(k) programme
🏥 Health, Dental & Vision Insurance
🚗 All Vay team members receive 30% off their Vay rides
🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions
🛍️ Exclusive external discounts
💼 $350 Home office budget
✈️ Relocation financial assistance when relocating to Las Vegas
🎊 Regular team events throughout the year