Product Manager, Core Services

Justworks•New York, NY

29d•$127,000 - $160,000

About The Position

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide. We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. The Lifecycle domain is responsible for underpinning the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce. Within Lifecycle, the Core Services Mission Team manages all company and member data of Justworks’ customers via a number of API endpoints with an emphasis on performance and stability. Core Services are the backbone of many Justworks products and features. As a Product Manager on Core Services, you’ll spend the majority of your time executing against well-defined problem sets. You’ll be in high learning mode, obsessing over the needs of our customers, soaking up how the Justworks Product team conducts its work and be expected to execute on all the basic skills of product management with active coaching from your manager. As you gain a richer understanding of our customers and business model, you’ll be involved in increasingly complicated bodies of work.

Requirements

Minimum of 2 years of product management experience in a modern technology business or equivalent experience in software engineering, data science, or business analytics
A strong commitment to problem-solving, capable of breaking down complex problems for team execution against business needs
A willingness to deeply understand the fundamentals of our business model and prioritize your own education and development through interviews with coworkers, customers and prospects
Deep user empathy and a high bar for user experience
Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning

Nice To Haves

Strong technical acumen is a plus
Prior experience working in a highly regulated domain (e.g. fintech or healthcare) is a plus.

Responsibilities

Demonstrate ownership for the products you build and an understanding of shipping services that can perform and scale with Justworks
Shape the strategy and roadmap for key Core Service components and articulate a compelling vision of business impact to stakeholders across the product and engineering organizations
Partner deeply with engineering to investigate and prioritize issues/bugs and develop technical knowledge with their guidance
Actively hone your knowledge of the PDLC, from discovery through delivery and iteration
Build strong relationships across teams by demonstrating curiosity, empathy, and a commitment to customer-centered partnership
Contribute to team problem-solving and actively support or facilitate team processes and ceremonies.
Take on opportunities beyond core responsibilities to support product strategy and drive impact