Product Manager - Contact Management

Prove • Chicago, IL

17d • $130,000 - $160,000

About The Position

As a Product Manager, Contact Management you will be responsible for delivering a core set of components for Prove’s market leading phone-based consumer identity experience. After launching our platform, we are looking for an energetic, inquisitive and inspirational candidate to take this service to the next level, ensuring that the right features are added at the right time and that its performance maintains or increases over time. This leans heavily into identity intelligence, understanding how identifiers persist through change events and helping our customers provide legitimate users a smooth experience while keeping fraudsters out.
We want Prove to be known as a powerful, modern and simple brand to work with and your role will be key to making that happen. Day-to-day you will be working on developing our product strategy, a roadmap as well as authoring product specifications and attending scrum meetings with your engineering partners. This role is also responsible for ensuring that documentation is clear and that our services exceed expectations on ease of use and long-term feature support.
This individual works with cross functional teams including Finance, Technology, Sales, Data Engineering, Compliance, Info Sec, Implementation, Operations and other product managers to ensure that Prove consistently delivers and communicates excellence to our developer market.

Requirements

• 5+ years experience in product management, product marketing, or equivalent experience in a technology context.
• Success at creating a product strategy and translating that into an exciting and ambitious roadmap.
• Demonstrated track record in crafting technical product positioning, messaging, content and programs.
• Strong consensus and relationship-building skills, with experience marshaling resources across different functions of an organization.
• Excellent time management skills, ability to multitask, prioritize, and detail-oriented.
• Exceptional verbal, written communication skills, presentation and public speaking skills.
• Comfortable with communicating complex ideas clearly regardless of the audience.
• Comfortable with ambiguity, and possess a hunger to learn and seek new challenges.
• Promoting, maintaining and enhancing our cultural values of humility, passion, inclusion and leadership.
• Exhibiting a strong passion for learning our products and markets through in-house and external training.

Nice To Haves

• Experience in high growth / pre-IPO Technology companies is a plus as is working in agile working methodologies.

Responsibilities

• You will be responsible for creating a strategy for the Contact Management function that is in keeping with the overall company strategy to bring trust to all digital interactions. This will include a mix of new and existing components of our platform.
• Create and execute on the roadmap to drive performance of your initiatives that support our customers’ business objectives
• Ensure cross-functional teams are enabled to realize the benefits of our technology.
• Specify and design the metrics by which your initiatives will be assessed, reporting back to the wider team on the performance and outcomes of your product team’s work.
• Anticipate changes in priorities and product strategy and refine goals based on team, client feedback and trends.
• You will serve as the primary point of contact for Legal, Compliance, Support and others, to gather requirements, communicate the product vision and ensure smooth execution of the product roadmap.
• You will also lead a cross-functional team that is responsible for delivering your platform components.
• Use analytical and problem solving skills to identify pain points and develop solutions.
• Act as a thought leader for Prove, providing direction and demonstrating strong ownership of your remit
• Performing other duties as assigned.

Benefits

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family ❤️
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)
• A great place to work and connect with other talented Provers like yourself!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed