Product Manager, B2B Growth

Forage • New York, NY

3d

About The Position

An action-oriented Product Manager to help grow Forage’s online payments
business [https://www.joinforage.com/online-ebt-payments], focused on helping
B2B customers drive revenue with regulated payment methods, starting with EBT
and expanding as we scale. In this role, you’ll make a critical contribution at
Forage by building innovative products that deepen our differentiation and key
partnerships with customers such as DoorDash, Uber Eats, Gopuff, Thrive Market,
and many others, all while increasing food access for the 42 million Americans
who receive EBT benefits.

You’ll own the roadmap to grow our customers’ online payments revenue, building
cutting-edge technology that makes it easier for retailers to:

Onboard, integrate, and launch new regulated payment methods, starting with
EBT
Optimize their payments program with Forage, including onsite marketing and
checkout integration based on our data-driven recommendations

This role requires significant direct engagement with enterprise customers and
GTM teams. If you love working with customers, not just hearing from them
secondhand, you could be a good fit. Additionally, you’ll collaborate closely
with teammates at Forage across engineering, design, data science, and more to
deliver compelling features while partnering with GTM teams to drive adoption
and engagement. 

As an early product leader at Forage, you’ll also have the opportunity to set
the direction for a product that directly impacts financial inclusion and access
to nutrition.

Requirements

• 3+ years of experience as a Product Manager, ideally with impact you can point to from working on B2B2C or B2B products in fintech, ecommerce, or a related complex domain.
• Proven ability to ship impactful features that improved B2B customer acquisition, activation, and retention. You can cite user insights and data points that speak to the significant impact you’ve driven.
• Experience leading product discovery and experimentation, including direct engagement with B2B customers. You know how to validate hypotheses quickly and how to get creative to scale what works.
• Strong communication and storytelling skills; you can translate complex ideas into simple, digestible concepts for a wide range of audiences. You’re excited by the opportunity to adapt messaging to our diverse customer stakeholders, such as executives, marketers, accountants, data scientists, and more.
• Motivated by the opportunity to advance food access and financial inclusion and aligned with Forage’s values [https://www.joinforage.com/pages/about], especially Mission-First and Act Like an Owner.

Responsibilities

• Shape our strategy and roadmap to grow payment volume with online retailers  — Define, prioritize, launch, and improve features that make Forage’s B2B products intuitive, powerful, and delightful to use.
• Understand our users and opportunities — Conduct user research, analyze product analytics, and synthesize qualitative and quantitative evidence to continuously learn from our customers and help the team iterate informed by those learnings.
• Drive growth and engagement — Partner with marketing, design, data science, and finance to optimize retailer onboarding, integration, and activation across their product surfaces.
• Collaborate cross-functionally — Work closely with engineering, design, legal, and security to deliver growth while preserving reliability, trust, and compliance. Build strategic relationships with external partners to advance our priorities, including some of the world’s largest and most sophisticated retailers and delivery platforms.
• Measure what matters — Rally the team around ambitious, measurable, and focused success metrics and use them to evaluate product performance and to inform prioritization.
• Shape company and team culture — As an early PM and leader, help define how Forage builds empathetic, user-driven products rooted in mission and impact.

Benefits

• Meaningful work that makes a positive impact on our society.
• 100% of Medical, Dental and Vision premium coverage for yourself and dependents. 
• Enjoy regular team lunches at our San Francisco or New York offices, fostering collaboration and connection over great food.
• A fun and caring environment that prioritizes transparency, growth, and ownership.
• A talented, diverse, high-achieving, and humble team with diverse backgrounds and viewpoints.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed