About The Position
The Product Management Specialist II is responsible for product lifecycle management and process improvement of ISACA’s globally recognized certification and exam products. The primary responsibilities will include driving growth of ISACAs exams and learning content, establishing policies and guidelines for product maintenance and improvement, and supporting candidates through the process engaging with ISACA’s learning products (ex., becoming certified). This individual will be responsible for tactical product line management including: Supporting customer experience through the certification and renewal process Defining business and functional requirements across the product lifecycle Supporting the lifecycle management of assigned products Monitoring market performance Creating success metrics to support the company’s overall strategy and goals This position works cross-functionally internally and externally to represent the voice of the customer, establish positioning, define key benefits, and identify customer needs to ensure customer satisfaction and revenue goals are met.
Requirements
- Bachelor’s Degree in business, marketing, product management, technology or related discipline from an accredited university.
- 3+ years of experience in product management, program coordination, or a related field.
- Previous work experience in customer service, sales, product management, product development, or product marketing
- Delivery and development of services, information, training, web based, and/or technical or software products.
- Familiarity with process improvement, consumer behavior, and product positioning.
- Excellent oral and written communication skills:
- Ability to present new ideas, approaches, and information clearly
- Ability to facilitate meetings and present material
- Proficiency in Microsoft Office products (Word, PowerPoint, and Excel)
- Proven ability to work independently in a fast-paced environment, handling multiple projects, tasks and deadlines at once with a cross-functional team
- Ability to remain organized & detail oriented
- Strong time management skills
- Comfortable working in a target-oriented atmosphere
- Conceptual thinker that takes initiative and seeks possible solutions to problems
- Ability to analyze data and gather insights from internal and external sources
- Excellent teamwork skills
- Strong leadership skills & ability to influence cross-functional teams without formal authority
- Cultural sensitivity/awareness
- Commitment to ISACA purpose and values
Nice To Haves
- Bachelors degree in business, marketing, product management, education/learning, or technology from an accredited university
- 5+ years of experience in product management, program coordination, or a related field.
- International Organizational Experience
- Certification, Learning or Educational Experience
- Knowledge of product management tools (i.e. Jira, product plan or Trello)
- Experience working in an agile environment
- Experience data analysis
- Experience with technology-focused B2B and B2C product lines
- Product management training such as Pragmatic Marketing Certified
Responsibilities
- Support the product line strategy by leveraging multiple data sources for market and competitive analysis. This includes:
- Development of product plans and execution of those plans
- Developing annual product portfolio strategy/plan
- Developing product roadmaps
- Driving product or process enhancement projects
- Managing the product backlogs
- Other overall product lifecycle activities
- Developing and implementing product readiness and go-to-market plans for customer facing improvements including monitoring performance KPIs and working with all departments to ensure a product’s successful launch and continued market adoption.
- Liase with credentialing, content, marketing and sales team to ensure proper positioning, communication and successful execution of all GTM efforts.
- Work with vendor partners to identify areas of mutual improvement to ensure smooth delivery of services to exam candidatesCollaborate with business units to obtain budget.
- Additional tasks as needed such Tier 2 customer support for product-related escalations
- Continuous engagement with customers and the market to stay aware of shifting trends and needs.
Benefits
- Benefits Information available below:
- ISACA Career Opportunities and Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
