Product Line Systems and Support Engineer

Eaton Corporation • Omaha, NE

16h • $86,000 - $126,000

About The Position

The Product Line Systems & Support Engineer is responsible for an assigned product line, to (1) drive improvements for the COE/Customer Order Design (COD) teams in the automation tools, (2) provide continued learning for COE/COD on expected use of the software tools and best practices, (3) support systems training for new hires and (4) ticket escalation support for COE/COD issues/requests. We are currently hiring positions for the following product lines:
Medium Voltage Assemblies – Greenwood, SC & Omaha, NE
Low Voltage Switchgear – Arden, NC
Low Voltage Switchboards – Sumter, SC & El Paso, TX
Portland Power Center – Portland, OR
This position is expected to have prior COE experience within the aforementioned product lines, with working knowledge of configuration requirements and the associated systems and processes in the division, including Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD and other site-specific tools.

Requirements

• Bachelor’s degree in engineering from an accredited institution
• One (1)+ year of applicable experience with engineered-to-order (ETO) products and their associated configuration tools.
• Must be able to work in the United States without corporate sponsorship now and within the future
• No relocation benefit is being offer for this position. Only candidates currently residing within a 50 mile radius of Omaha, NE will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Working knowledge of N.E.C., IEEE, UL, and various local electric codes.
• Ability to interpret both customer specifications and electrical and mechanical drawings.
• Prior experience as a COE.
• Good interpersonal and communication skills.
• Proficient use of Eaton’s ETO software systems and AutoCAD.

Nice To Haves

• Bachelor’s degree in electrical or mechanical engineering from an accredited institution
• Preference will be given toward candidates with extensive experience in Eaton’s ETO software tools including, but not limited to: Bid Manager, MI Manager, Design Automation, DCMS, Plant Order Manager, Pick Work Bench, etc.

Responsibilities

• Deploying and supporting Front End Engineering systems for the assigned product line.
• Support the development of product line specific training documentation on their use of the engineering software tools and processes.
• Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed.
• Support the prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources.
• Maintain familiarity with COE and COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards.
• Gather requests for system enhancements and communicate those to the appropriate development manager.
• Support continuous testing for systems enhancements and bug fixes as they are deployed.
• Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements.
• Be available for after-hours and weekend support.
• Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)

Benefits

• Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level