Product Support Engineer

Playground•Denver, CO

1d•$110,000 - $130,000•Onsite

About The Position

Playground is working to make excellent childcare accessible to all. We’ve built best-in-class software that powers thousands of childcare providers across the country. We’ve raised millions in funding, secured statewide contracts, and are growing quickly. Our founders were recently recognized by Forbes 30 Under 30, and we’re just getting started. Playground is a team of owners. We dive into hard problems. We move fast. We care deeply about craftsmanship and empathy both in our product and in how we serve customers. Support at Playground is not a cost center. It is part of the product. About the Role We’re hiring a Product Support Engineer to help us build support into a core product function. This role sits at the intersection of customer empathy, product thinking, and systems design. You will deeply understand our product, solve complex customer problems, and build the systems that make support scalable, intelligent, and famously friendly. You’ll work directly with customers and partner closely with Product and Engineering. You’ll own and improve our support tooling (Intercom + Fin), design automation workflows, surface product insights, and help shape how Playground evolves. If you love: Going deep into a product and mastering its edge cases Debugging ambiguous issues and finding root causes Building automation that reduces repetitive work Turning support feedback into product improvements Designing systems that scale cleanly This role is for you.

Requirements

2–4 years experience in Product Support, Support Engineering, CX Ops, BizOps, or a systems-heavy SaaS role
Hands-on experience with Intercom or similar support tooling
Strong systems thinking, technical background is a plus
Comfortable jumping on video chats with customers
High degree of ownership