Product Line Support Manager

EquipmentShare • Columbia, SC

34d • Onsite

About The Position

At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We're hiring a Product Line Support Manager for our Corporate HQ in Columbia, MO and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Product Line Support Manager is responsible for overseeing and managing the development, feedback, and strategy of service best practices related to the product line OEMs (aerial, dirt, advanced solutions, compaction/tooling, engine and components). This role will work closely with cross-functional teams to ensure other projects and product lines meet expectations and needs.

Requirements

• Analytical
• Evaluate complex info and trends
• Leadership traits
• Strategic thinking
• Align initiatives with overall business objectives (purposeful and impactful)
• Problem-solving
• Overcome challenges during strategy implementation
• Communication skills
• Articulate strategic vision
• Financial Acumen
• Ensure projects are feasible and deliver maximum ROI
• Project Management skills
• Essential for cross functional teams
• Innovation
• Adaptable
• Collaboration skills
• Planning skills
• Technical skills
• High School Diploma or Equivalent Education or Experience required.
• At least 10 years of Diesel Technical experience
• Must be able to sit for prolonged periods at a desk and work on a computer.
• Must be able to at times lift up to 25 pounds at a time.

Responsibilities

• Lead special assignments, delegate, drive, and assign tasks.
• Ensuring all product line OEMs are aligning with the overall market vision and deliver maximum value on equipment reliability and servicing improvements.
• Responsible for a collection of products that share similar functionalities or target the same customer segment.
• Monitor feedback from the field to set overarching vision and roadmap for the product line, considering market trends, competitor analysis, and customer needs.
• Work closely with multiple teams, ensuring alignment on product line goals and coordinating efforts across different teams, products and service support initiatives.
• Act as primary liaison between product line service stakeholders and EquipmentShare

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year - give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Rental and Leasing Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees