Product Line Manager, Premium Services

Hewlett Packard Enterprise•Durham, NC

1d•Remote

About The Position

Product Line Manager, Premium Services This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition Designs, plans, develops, and leads a portfolio of premium network services that define the company’s highest-tier customer experience. Owns the end-to-end lifecycle of Elevate offerings, including Premium Support, Optimization Services, and Lifecycle Services from concept and definition through launch, scale, and end-of-life. Ensures Elevate services deliver differentiated value, measurable customer outcomes, and sustained recurring revenue growth across the Network Services portfolio. Management Level Definition Recognized authority with unique mastery of network services, customer experience design, and recurring revenue services business models. Operates independently in highly complex and ambiguous domains that are critical to the company’s long-term success. Develops strategy, sets functional direction, and drives innovative service concepts that materially impact customer retention, expansion, and brand trust. Leads and mentors a senior product management team and provides functional leadership across large, cross-division initiatives. Role Purpose Accountable for defining, delivering, and continuously improving the premier customer experience within Network Services. This role leads the Elevate Product Management function, ensuring the company’s most strategic customers receive differentiated, outcome-driven services across the full lifecycle, from onboarding and optimization to ongoing support, renewal, and value realization.

Requirements

Bachelor’s degree in computer science, engineering, or a related field; MBA or advanced degree preferred.
10+ years of experience in product management or services leadership within high-tech or networking environments.
Deep experience with premium support, lifecycle services, optimization services, and ITSM-driven service models.
Strong financial acumen with demonstrated success in recurring revenue and subscription-based offers.
Exceptional executive communication, influence, and leadership skills.
Accountability
Action Planning
Active Learning
Active Listening
Agile Methodology
Agile Scrum Development
Analytical Thinking
Bias
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Data Analysis Management
Data Collection Management (Inactive)
Data Controls
Design
Design Thinking
Empathy
Follow-Through
Group Problem Solving
Growth Mindset
Intellectual Curiosity (Inactive)
Long Term Planning
Managing Ambiguity

Responsibilities

Owns and drives the end-to-end product and experience strategy for the Elevate services portfolio, including Premium Support, Optimization Services, and Lifecycle Services.
Defines what ‘premier experience’ means in clear, measurable terms and translates that vision into scalable service capabilities.
Establishes multi-year roadmaps aligned to customer needs, market trends, and company strategy.
Builds compelling value propositions, target customer segmentation, and business cases tied to retention, expansion, and lifetime value.
Synthesizes customer feedback, market insights, and operational data into actionable product decisions.
Serves as an internal and external evangelist for Elevate services and the premium customer experience.
Leads alignment across Product, Support, Engineering, Services, Supply Chain, Sales, and Marketing to deliver Elevate outcomes.
Ensures services are operationally scalable, supportable, and financially viable across regions and segments.
Partners with GTM teams to drive attach, adoption, and lifecycle engagement.
Owns financial performance for Elevate services, including revenue growth, margins, attach rates, and cost efficiency.
Defines and tracks KPIs tied to customer experience, service performance, and business impact.
Continuously evaluates portfolio health, driving simplification, modernization, and exit decisions where appropriate.
Leads, mentors, and develops a senior product management team focused on complex, experience-led services.
Establishes high standards for product discipline, customer empathy, and data-driven decision making.
Builds future-ready capabilities in recurring revenue, XaaS, and lifecycle-based value creation.

Benefits

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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