Product Group Owner - eGRC AI Lead

TD Bank•Charlotte, NC

18h

About The Position

DEPARTMENT OVERVIEW This roll is part of the EGRC Product Owners team. This person will be responsible for developing the EGRC AI strategy. They need to have experience delivering AI use cases from ideation to production, inclusive of data strategy, road map creation, and proof of value monitoring. They will be responsible for working directly with program owners, fellow product owners, and vendors to oversee the launch of AI agents across the EGRC Platform The Operational Risk Manager II provides a broad range of risk analysis, reporting and/or support to business partners and acts as a specialist/expert in providing guidance/advice on a range of risk related matters within assigned or own area of specialization. This includes responsibility as program manager for one or more enterprise risk management initiatives. Programs may include but are not limited to Business Continuity Program, Business Resumption and Disaster Recovery Planning, Vendor Management, Records Management, Risk Management Program (Sarbanes-Oxley, Risk Assessments), Information Security, Records Management, Corporate Policy System and Key Risk Performance Indicators for Customer service excellence, Risk Management Metrics Reporting, Corporate Insurance, Reconciliation Control, Affiliate Transaction Governance and support for the implementation of special projects within Risk Management. Provides vision and leadership in directing and implementing the Company's strategic operational risk management program. Manages and develops a proficient team of professionals through education and coaching to ensure operational risk management strategy and practices are driven to all levels in the Company. Builds and maintains strong relationships with key internal and external partners. Enhances internal controls, expense management and quality assurance through the identification and recommendation of technological and process improvement opportunities to reduce Operational Risk throughout the organization. Depth & Scope: Leads a group of specialists/analysts or operates as an individual contributor for a sophisticated and complex business that exists in multiple geographic locations and/or multiple jurisdictions Acts as the primary regulatory interface on risk issues and requirements for a key business segment of the Bank and assesses and provides direction for existing and new regulations May manage or oversee a number of major risk area requirements and/or related programs that are enterprise-wide or cross multiple business segments Represents business on corporate initiatives and identifies key risks and implications and provides direction in complex situations Compiles reports on overall business trends, risks, losses, and issues on aggregated basis and recommends management action to minimize risk exposures Works with various regulators, business/corporate and organization-wide business support groups to deal with regulatory and cross-business level issues Develops and maintains comprehensive knowledge of Company and business unit objectives and strategic project goals in order to deliver the most effective solutions to Customers, aligned with TD Bank's Operational Risk appetite. Leads the development and/or implementation of specific standards, policies, and/or processes that identify, report on and mitigate major operational risk exposures within the business, including responses to regulatory requirements Leads or contributes to effective management of financial results and budgeting activities Analyzes potential risks and ensure escalation of key risks to appropriate areas and/or business leaders Establishes and provides on-going analysis and reporting on operational risk and/or other major risk categories as applicable to the business or functional area, and review findings and action plans with business leaders to mitigate and manage key issues Coordinates and/or guides activities relating to core operational risk disciplines/programs including, but not limited to, Risk & Control Self Assessments (RCSA), Business Continuity Management (BCM), Outsourcing & Vendor Management. Regulatory Compliance, Affiliate Transaction Governance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel, etc.) Supports established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes Directs the development and monitoring of key risk indicators and facilitate communication and resolution of cross business risk issues among other business segments where applicable Where appropriate oversee the development of key risk indicators for areas of specialized expertise. May also be accountable for managing ancillary risk areas (e.g. Reconciliation Control, BCM, incident management, outsourcing/vendor management, fraud aggregation and assessment, Basel requirements, capital analysis, change management, privacy, AML, LCM, and other regulatory issues) in addition to core risk management functions Provides insight and guidance to business unit senior and executive management on the identification of major risk drivers and key risk indicators Contributes as a subject matter expert in areas specific to a particular risk (Incident Management, Insurance, Reconciliation Control) Protects TD Bank's interests by keeping abreast of business trends, risk management issues, and by maintaining a good knowledge of existing and emerging risk issues across the business Supports risk management through the execution of projects in support of the requirements of risk management as a business, including Financial Planning and Analysis, responses to specialized regulatory requirements, Board Risk Committee presentations, management of the Portfolio Investment Committee and other requirements as defined Develops and maintains a good understanding of the regulatory landscape and relevant requirements for the business, ensuring key risk issues are identified, requirements interpreted and articulated to appropriate business units/functional areas Represents the business or functional area on various risk management committees or working groups by presenting business or functional level issues and concerns Builds awareness of key risk issues, drivers and mitigates by educating business leaders/management and providing training to broader groups as necessary Contributes to the development of executive level tools and/or comprehensive risk capital frameworks for the management of key risks Advances the practice of risk management in the business or corporate functional support areas through contributions to TD Bank's enterprise-wide risk strategy and corporate Operational Risk Management requirements Develops and fosters strong relationships with business unit management to improve the understanding and communication of business-specific operational risk and/or other key risk management issues Prepares board and executive management reporting, facilitate or contribute to meetings involving a range of stakeholders and senior management of TD Bank

Requirements

Bachelors degree or progressive work experience in addition to experience below
10+ years related experience required
Expert knowledge at the enterprise or group business level requiring a broad managerial and deep specialized knowledge of operational risk management issues at the enterprise, business, regulatory and industry levels
Previous management experience
Ability to coach, counsel, train, and lead staff
Strong attention to detail with the ability to recognize and react to discrepancies
Strong interpersonal skills including demonstrated conflict management and negotiation skills
Proven project management skills for multiple, large projects
Strategic planning and process management experience a must
Proven experience in establishing and implementing effective strategies and short and long range plans that achieve bottom line results
In depth knowledge of financial services processes and workflows
Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization
Excellent communications skills both written and verbal as well as the ability to develop business communications calling for specific action
Effective presentation skills, including the ability to present to regulators, executive management and the Board of Directors
Strong ability to influence the decisions and actions of others without express authority
Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction

Nice To Haves

Deep data knowledge for both retail and wholesale financial instruments/products
Treasury business domain knowledge, such as liquidity, capital, interest rate risk or fund transfer pricing.
Technical data analytics (SQL/Python/VBA…), reporting tools(Tableau, Power BI, SAS…), and people management skills
The preferred candidate would have extensive experience producing reporting for one or more of the following Non-Financial Risk programs at a large FI or G-SIB:
Issue Management
Incident/Event Management
RCSA
Business Continuity Management
Operational Resilience
Compliance Risk Assessment
Laws, Rules, Regulations Management / Regulatory Change Management
Policy Management
Monitoring and Testing
Product / Service Risk Management
AML Risk Assessment
Exam Management

Responsibilities

Developing the EGRC AI strategy
Delivering AI use cases from ideation to production, inclusive of data strategy, road map creation, and proof of value monitoring
Working directly with program owners, fellow product owners, and vendors to oversee the launch of AI agents across the EGRC Platform
Providing a broad range of risk analysis, reporting and/or support to business partners
Acting as a specialist/expert in providing guidance/advice on a range of risk related matters within assigned or own area of specialization
Responsibility as program manager for one or more enterprise risk management initiatives
Providing vision and leadership in directing and implementing the Company's strategic operational risk management program
Managing and developing a proficient team of professionals through education and coaching to ensure operational risk management strategy and practices are driven to all levels in the Company
Building and maintaining strong relationships with key internal and external partners
Enhancing internal controls, expense management and quality assurance through the identification and recommendation of technological and process improvement opportunities to reduce Operational Risk throughout the organization
Acting as the primary regulatory interface on risk issues and requirements for a key business segment of the Bank and assesses and provides direction for existing and new regulations
Representing business on corporate initiatives and identifies key risks and implications and provides direction in complex situations
Compiling reports on overall business trends, risks, losses, and issues on aggregated basis and recommends management action to minimize risk exposures
Working with various regulators, business/corporate and organization-wide business support groups to deal with regulatory and cross-business level issues
Developing and maintaining comprehensive knowledge of Company and business unit objectives and strategic project goals in order to deliver the most effective solutions to Customers, aligned with TD Bank's Operational Risk appetite
Leading the development and/or implementation of specific standards, policies, and/or processes that identify, report on and mitigate major operational risk exposures within the business, including responses to regulatory requirements
Leading or contributing to effective management of financial results and budgeting activities
Analyzing potential risks and ensure escalation of key risks to appropriate areas and/or business leaders
Establishing and providing on-going analysis and reporting on operational risk and/or other major risk categories as applicable to the business or functional area, and review findings and action plans with business leaders to mitigate and manage key issues
Coordinating and/or guiding activities relating to core operational risk disciplines/programs including, but not limited to, Risk & Control Self Assessments (RCSA), Business Continuity Management (BCM), Outsourcing & Vendor Management. Regulatory Compliance, Affiliate Transaction Governance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel, etc.)
Supporting established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes
Directing the development and monitoring of key risk indicators and facilitate communication and resolution of cross business risk issues among other business segments where applicable
Providing insight and guidance to business unit senior and executive management on the identification of major risk drivers and key risk indicators
Contributing as a subject matter expert in areas specific to a particular risk (Incident Management, Insurance, Reconciliation Control)
Protecting TD Bank's interests by keeping abreast of business trends, risk management issues, and by maintaining a good knowledge of existing and emerging risk issues across the business
Supporting risk management through the execution of projects in support of the requirements of risk management as a business, including Financial Planning and Analysis, responses to specialized regulatory requirements, Board Risk Committee presentations, management of the Portfolio Investment Committee and other requirements as defined
Developing and maintaining a good understanding of the regulatory landscape and relevant requirements for the business, ensuring key risk issues are identified, requirements interpreted and articulated to appropriate business units/functional areas
Representing the business or functional area on various risk management committees or working groups by presenting business or functional level issues and concerns
Building awareness of key risk issues, drivers and mitigates by educating business leaders/management and providing training to broader groups as necessary
Contributing to the development of executive level tools and/or comprehensive risk capital frameworks for the management of key risks
Advancing the practice of risk management in the business or corporate functional support areas through contributions to TD Bank's enterprise-wide risk strategy and corporate Operational Risk Management requirements
Developing and fostering strong relationships with business unit management to improve the understanding and communication of business-specific operational risk and/or other key risk management issues
Preparing board and executive management reporting, facilitate or contribute to meetings involving a range of stakeholders and senior management of TD Bank

Benefits

Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

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