Lead AI Product Owner

Blue Cross Blue Shield of Massachusetts • Boston, MA

3d • Hybrid

About The Position

About the Role: Blue Cross Blue Shield of Massachusetts is seeking a visionary and strategic Lead AI Product Owner to drive the future of our agentic AI framework. This is a leadership role where you will be at the forefront of innovation, shaping a significant product line that will redefine how we engage with our customers and streamline our operations. As the strategic leader for a broad product domain, you will be responsible for the overarching product strategy, defining a clear vision, and ensuring its alignment with our company's goals and the AI Center of Excellence (COE) vision. You will guide a talented team of Product Owners, mentor their growth, and foster a culture of excellence and innovation. This role is eligible for our Flex Persona for candidates local to our Boston, MA office.

Requirements

• A Bachelor's degree in Computer Science, Technology, or a related field.
• 10+ years of technical development experience, preferably in full-stack development, with knowledge of the healthcare payer domain.
• Proven experience leading, mentoring, and coaching a team of product owners.
• Demonstrated ability to manage relationships with senior business stakeholders and executive sponsors.
• Proficiency in agile methodologies and tools such as Jira, Confluence, or Azure DevOps.
• Strong knowledge of AI/ML concepts, including model training, RAG architecture, and major AI platforms (AWS, Azure, Google Cloud).
• Experience in defining and championing a long-term product vision and strategy for a technical product domain.

Nice To Haves

• A Master's degree in a related field.
• Professional certifications on any major AI platform (AWS, Azure, or GCP).

Responsibilities

• Define Product Area Strategy & Vision: Champion the long-term product vision and strategy for your designated product domain within our advanced agentic framework.
• Own the Strategic Roadmap: Develop and manage the strategic roadmap for your entire product area, ensuring it aligns with business objectives, market needs, and technical feasibility.
• Lead Cross-Domain Collaboration: Work closely with other Lead Product Owners, business leaders, and AI Architects to ensure the seamless delivery of end-to-end agentic solutions.
• Mentor and Lead a Team: Guide, coach, and develop a team of Senior Product Owners and Product Owners, cultivating a strong product-focused culture.
• Drive Business Value: Take accountability for the business value, ROI, and overall performance of your product domain, tracking key performance indicators and communicating the impact to senior leadership.
• Manage Senior Stakeholders: Build and maintain strong relationships with senior business stakeholders and executive sponsors, translating their needs into strategic product initiatives.
• Stay Ahead of the Curve: Maintain a deep understanding of market trends, competitor strategies in the AI agent space, and emerging Generative AI technologies to influence our strategic direction.

Benefits

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees