Product Engineer, Customers

Nango

2d • Remote

About The Position

Nango (YC W23) is a developer infrastructure company and the leading provider of API access for agents and apps. It enables AI applications to connect to the real world through integrations.
More than 200 paying customers rely on Nango today, including Replit, Linux, and Vapi. We are a YC-backed, multi-million ARR company with a team of 10 from AWS, Snyk, Netlify, Uber, Samsara, and more.
We are hiring a customer-oriented Product Engineer to work on the front lines of Nango’s product and customer success. This is a highly impactful full-stack role focused on helping key customers and prospects build powerful integrations, unblocking complex implementations, and shipping product improvements quickly.
This role sits at the intersection of engineering, product, customer success, and go-to-market.

Requirements

• 5+ years of full-stack engineering experience, comfortable contributing across backend and frontend.
• Strong product sense: you can translate customer needs into the right long-term product solutions.
• Enjoy working directly with customers and take pride in helping them succeed.
• Excellent communicator with native-level English, able to build trust and clarity with technical teams.
• Comfortable debugging complex systems and solving real-world integration challenges.
• Able to multitask effectively and thrive in a fast-moving, high-ownership environment.
• Professional, optimistic, and proactive: you represent Nango with speed, clarity, and excellence.
• Comfortable with ambiguity and excited to operate at the heart of product and customer impact.
• Based in North America

Nice To Haves

• Experience in developer tools, APIs, or integration platforms.
• Prior work in customer-facing engineering roles.
• Startup experience in high-growth, high-velocity environments.

Responsibilities

• Work closely with key customers to guide them through integration builds, implementations, and scaling with Nango.
• Build and ship product features requested by customers, with fast turnaround and high quality.
• Take projects end-to-end: understand customer needs, design the right solution, implement it, and polish it through iteration.
• Serve as a direct feedback loop into the product roadmap by identifying gaps, pain points, and strategic opportunities.
• Support complex customer use cases through Slack, calls, pairing sessions, and technical deep dives.
• Partner with prospects during evaluations and POCs, helping them ramp up quickly and succeed early.
• Debug challenging integration or platform issues and drive them to resolution with speed and ownership.
• Collaborate daily with engineering on execution, product on prioritization, and go-to-market on account health and expansion.
• Operate in a high-paced environment, balancing multiple customer threads while continuing to deliver product improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees