Product Enablement Coordinator

Transcend Inc.

4h•$95,000 - $105,000•Remote

About The Position

This is a remote, Full-Time, Exempt position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. This role reports directly to the Director of Customer Solutions. The Product Enablement Coordinator will own the implementation of the content, structure and continuous evolution of the company’s customer academy (academy.transcend.io). This role transforms implementation knowledge, product workflows, and solution architecture insights into scalable learning experiences that accelerate customer onboarding, improve adoption, and reduce reliance on senior technical resources. The position is central to building a durable knowledge asset that supports automation, self-service implementations, and future AI-driven solution architecture and custom GPT guidance systems. Just like the world around us, this role will rapidly evolve as the systems get more intelligent and the impact of this role compounds over time. Here’s what to expect as the role evolves: First 6 Months Design and stabilize the academy foundation Structure learning paths by persona, use case, and lifecycle stage Establish content standards and templates Build initial SCORM-based training modules Create repeatable content production workflows Work with the Solutions Architecture team to translate implementation patterns into training Implement governance for version control and release alignment Set up analytics tracking within LearnWorlds to establish time-to-value baselines Next Twelve Months Optimize the academy based on learner engagement and completion data Analyze onboarding friction and support deflection opportunities Prioritize new modules using structured implementation insights Refine course sequencing and learning journeys Expand the academy into certifications and role-based tracks Launch onboarding cohorts and live training programs/webinars Deepen integrations with Asana and related systems to improve self-serve motion Eighteen Months and Beyond Steward the long-term knowledge and adoption ecosystem Oversee continuous improvement of SCORM and learning assets Ensure alignment between academy content and solution data Contribute to AI assistance and knowledge automation initiatives Drive partner, employee, and customer enablement programs Lead strategic improvements in activation and retention Maintain content accuracy through ongoing product evolution

Requirements

You bring 2-3 years of experience in technical enablement, content creation, enterprise onboarding, program management, and/or e-learning management.
You have 6-12mo experience using AI tools & systems for content generation or course development.
You are an excellent communicator with a knack for explaining technical concepts to both technical and non-technical audiences.
You have demonstrated the ability to rapidly develop deep product knowledge and translate it into effective technical content creation and enablement.
You are highly organized and detail-oriented while managing many concurrent workstreams.
You’re comfortable working independently in a fully remote, rapidly changing environment with dynamic objectives and across multiple time zones.
You embrace continuous, self-driven learning.
You are adaptable and resourceful; you are able to build structure and process in a scaling startup organization.

Nice To Haves

Experience in SaaS enablement, LMS management, or customer education
Strong ability to simplify technical concepts
Comfortable working with software engineers and solution architects
Proven ability to use analytics and data to drive decision-making
Experience with SCORM or structured learning standards preferred
Experience with JavaScript/HTML/CSS

Responsibilities

Develop academy content, structure, and learner journeys
Translate solution architecture and implementation data into training modules
Maintain content accuracy across product releases
Manage SCORM content lifecycle and portability standards
Analyze engagement and performance metrics
Partner with Solutions & Support Engineering, Product, Customer Success, and Sales
Support certifications and advanced enablement programs