Certification & Enablement Coordinator
About The Position
About the Role: Reporting to the Director of Enablement, the Certification & Enablement Support Manager plays a critical role within Citrix’s Enablement team by supporting the execution and ongoing enhancement of our technical certification programs. This role focuses on operational excellence, partner and vendor communication, and ensuring a premium learner experience across Citrix’s certification and product learning ecosystem. The ideal candidate is detail‑oriented, highly organized, and a proactive problem‑solver who thrives in collaborative environments. They will work closely with internal Citrix teams, vendors, partners, and customers to build and maintain a world‑class certification program that drives product expertise and market readiness.
Requirements
- 5+ years of experience in coordination, certification management, training operations, or similar roles.
- Familiarity with digital badging platforms (Credly preferred) and LMS/CMS systems (Brainshark, BigTinCan, or comparable tools).
- Experience collaborating with vendors, partners, and external customers.
- Strong organizational, communication, and problem‑solving skills with the ability to manage multiple priorities simultaneously.
- Detail orientation with a commitment to accuracy and process quality.
- Ability to work cross‑functionally in a fast-paced, team-focused environment.
Nice To Haves
- Experience in a technology, SaaS, or product training environment.
- Understanding of certification exam development or learning content creation workflows.
- Project management or operations background.
Responsibilities
- Certification Operations Coordinate with external vendors involved in certification exam delivery, proctoring, and digital badging.
- Manage the lifecycle of certification exam vouchers, including distribution, tracking, reporting, and issue resolution.
- Oversee quality assurance processes for training and product courses related to certification preparation, ensuring accuracy, relevance, and alignment with exam objectives.
- Support the creation, updates, and release of certification exams in alignment with the certification roadmap.
- Publish and maintain certification-related learning paths and courses on the Citrix learning platform.
- Badging & Learner Experience Manage certification badges and workflows using platforms such as Credly or similar digital credentialing systems.
- Partner with internal and external stakeholders to ensure accurate badge issuance, naming conventions, and program governance.
- Serve as a primary point of contact for partners and customers with certification or badging inquiries.
- Content & Enablement Support Collaborate with the enablement team to prepare, package, and publish content on BigTinCan (CMS) and Brainshark (LMS).
- Ensure consistency in content formatting, metadata, tagging, and version control.
- Assist with enablement initiatives related to product readiness, partner education, and customer learning experiences.
- Communicate certification metrics needs with Marketing Operations.
Benefits
- U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
