Product Director (Client Solutions) - Engine by Starling

Starling Bank • New York, NY

2d

About The Position

We are seeking an entrepreneurial and versatile leader who can help shape and drive Engine’s product plan for entry to the U.S. market. You will play a vital role in shaping Engine’s North American growth, contributing to growing the list of potential clients in the region as well as working closely with Product Management and Engineering to help shape Engine’s product roadmap to support these clients. The Product Director will operate as part of the NA leadership team, working closely with our President (North America), and Engine’s global Client Solutions leadership. The individual will lead the effort to tailor our solution for the U.S. (priority) and Canadian markets and support client programmes from discovery through to build and the launch of new banks, underpinned by Engine. The role provides a unique opportunity to be a very early hire in the region and work across a number of phases of Engine’s client lifecycle: business development, client discovery and client implementation. You will develop strong relationships with our clients and implementation partners in North America and beyond. We’re looking for a versatile, adaptable individual, who enjoys the challenge of a varied and collaborative role, with a strong product mindset. You’ll enjoy problem solving, getting to the detail, helping new clients launch successful new and modern propositions and businesses, and supporting our clients throughout their transformation journeys.

Requirements

• You have a strong product mindset and have worked in client facing roles in banking, consulting, or at a technology company (5+ years experience)
• You have experience in the U.S. banking sector and development of solutions for the market
• You can rapidly understand client problems and present solutions in a structured and informative manner
• You are excited by the potential for Engine’s technology to transform banking in the U.S. and Canada
• You are inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships
• You can apply a structured approach to complex or ambiguous problems
• You have a technical aptitude and curiosity
• You are self-motivated and are able to work in a highly autonomous environment
• You are comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions
• You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
• You are flexible in your approach to delivery.

Responsibilities

• Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform.
• Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.
• Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation
• Stay abreast of current product developments and innovations globally and apply to the North American market
• Help to grow our North American Client Solutions team
• Engage prospects and clients for market feedback on product priorities and needs
• Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market
• Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements
• Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client
• Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA
• Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership.
• Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.

Benefits

• Medical, Dental, and Vision insurance plan options
• 401(k) with company match of 100% of the first 4%
• Company-paid Long-Term Disability, and Life and AD&D insurance
• Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more
• 20 days annual vacation PTO and 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees