Product Delivery Manager Demand, Intake & Prioritization

JPMorgan Chase

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Global Customer Platform Demand Intake and Prioritization, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Ability to communicate complex information clearly and effectively to all levels of leadership, both verbally and in writing.
Skilled at building relationships and collaborating with cross-functional teams, including product, business, and technology partners.
Strong analytical and problem-solving skills, with the ability to create, interpret, and present data-driven reports and recommendations.
Experience managing escalations and resolving issues in a timely and professional manner.
Proficient in preparing and delivering presentations to senior leadership and large groups.
Advanced proficiency with reporting and analytics tools (e.g., Excel, Tableau) to support data-driven decision making.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines simultaneously.

Nice To Haves

Proficient knowledge of the product development life cycle, design, and data analytics
Experience working directly with executive leadership (Managing Directors, C-suite) on strategic initiatives.
Demonstrated success in driving organizational change and adoption of new processes or technologies.
Experience leveraging artificial intelligence and machine learning tools to automate routine tasks, resulting in significant time savings and improved accuracy.
Deep understanding of financial services industry trends, regulatory requirements, and best practices in product delivery and prioritization.

Responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Oversees and maintain a comprehensive portfolio of all incoming requests, ensuring high-level awareness and understanding of each submission across the product organization.
Serves as a key point of contact, effectively communicating with all levels of leadership throughout the business to provide updates, gather feedback, and align on priorities.
Organizes and lead monthly Head of Product meetings, driving agenda setting, facilitating discussions, and ensuring follow-up on action items.
Delivers presentations to leadership at all levels, articulating status, challenges, and strategic recommendations related to demand, intake, and prioritization.
Develops, monitor, and refine reporting and analytics to support leadership decision-making, leveraging data to highlight trends, risks, and opportunities within the product portfolio.
Continuously track team capacity and shifting priorities for every line of business at JPMorganChase, ensuring optimal resource allocation and timely delivery.
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners