Intake Manager

City of New York•New York City, NY

About The Position

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121). The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year. The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-I, to function as an Intake Manager who will: - Manage a professional staff responsible for the day-to-day operations of the central intake facility for single adult homeless and ensure that residents are provided with mandated services in a safe, clean, and secure environment. - Ensure compliance with agency standards, OTDA regulations and all local laws and codes that set basic sanitation, health, and environmental standards. - Coordinate all operational needs including but not limited to bed management and facility management; ensure submission of accurate nightly census count to Vacancy Control Unit. - Supervise adequate staff coverage. - Oversee nightly bed checks to ensure that all clients are bedded appropriately and ensure that resident’s needs and comforts are met. - Ensure proper storage of client property in accordance with agency policy, and the distribution of meals, carfare, and other required services. - Ensure that all operational procedures are followed and enforced and s/he will oversee the physical space to ensure cleanliness of the facility including all office space, common areas and client areas, in accordance with agency and regulatory standards. - Maintain required logs to ensure an accurate and complete recording of daily activities. - Assist with intervening and managing crisis as they relate to clients and/or staff. - Train and supervise staff. - Implement a series of strategic goals and operational plans that will effectively achieve unit goals. - Evaluate the program’s performance; s/he will rate and evaluate job performance of subordinates by observation, record-keeping, performance discussions; and enforcing and implementing program guidelines. Hours/Schedule: 4pm – 12am Saturday – Wednesday (RDO Thurs, Friday).

Requirements

A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
Education and/or experience equivalent to "1" above.
Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:
A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or
A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.
However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Responsibilities

Manage a professional staff responsible for the day-to-day operations of the central intake facility for single adult homeless and ensure that residents are provided with mandated services in a safe, clean, and secure environment.
Ensure compliance with agency standards, OTDA regulations and all local laws and codes that set basic sanitation, health, and environmental standards.
Coordinate all operational needs including but not limited to bed management and facility management; ensure submission of accurate nightly census count to Vacancy Control Unit.
Supervise adequate staff coverage.
Oversee nightly bed checks to ensure that all clients are bedded appropriately and ensure that resident’s needs and comforts are met.
Ensure proper storage of client property in accordance with agency policy, and the distribution of meals, carfare, and other required services.
Ensure that all operational procedures are followed and enforced and s/he will oversee the physical space to ensure cleanliness of the facility including all office space, common areas and client areas, in accordance with agency and regulatory standards.
Maintain required logs to ensure an accurate and complete recording of daily activities.
Assist with intervening and managing crisis as they relate to clients and/or staff.
Train and supervise staff.
Implement a series of strategic goals and operational plans that will effectively achieve unit goals.
Evaluate the program’s performance; s/he will rate and evaluate job performance of subordinates by observation, record-keeping, performance discussions; and enforcing and implementing program guidelines.