Product Delivery Manager, Branch Expansion

JPMorganChase • Westerville, OH

7d

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Consumer Banking Branch Expansion, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Excellent numerical, analytical, and problem-solving skills
• Strong understanding and ability to work within Agile methodologies, including working knowledge of the following tools: Jira, Confluence and Tableau
• Experience working with multi-level management and complex organizations
• Strong presentation and oral communication skills with the ability to articulate complex/technical concepts into simple yet effective communication to many stakeholders, management and customers
• Proven experience in developing lasting cohesive partnerships with the business, operations, technology and other key stakeholders in an enterprise organization
• Adaptable self-starter with strong initiative, able to learn new processes quickly, juggle multiple priorities, and meet deadlines in a fast-paced environment

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics
• Prior experience working within a real estate domain
• Experience with geospatial data and tooling including, but not limited to: ArcGIS, Carto, Wherobots, or QGIS
• Bachelor’s degree or equivalent work experience

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Works in tandem with the Area Product Owner to defines and communicate product vision, strategy, and delivery roadmap aligned with the business strategy and goals
• Partners with internal line of business (LOB) to capture data-driven technical and non-technical customer requirements, and communicate them concretely to the engineering teams in terms of customer-based outcomes
• Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks.
• Proactively identifies, manages, and resolves issues, including dependencies within and outside the product area, and lead completion of change management activities across functional partners
• Partners with Data and Analytics, Retail Real Estate and other associated functions to ensure the product under development meets standards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees