Product Delivery Lead - Markets CRM

JPMorgan Chase•Jersey City, NJ

About The Position

JPMorgan Chase & Co., a leading global financial services firm with $2.6 trillion in assets, excels in investment banking and consumer services. As a key player in the Dow Jones Industrial Average, it serves millions of U.S. consumers and major global clients. The Product Delivery Lead for Global Digital Markets Technology will oversee strategic tech projects, enhancing our Sales teams with systems like the Global CRM. We seek a leader experienced in agile product and program delivery. As a Product Delivery Lead within the Global Sales and Digital Markets divisions, you will ensure our technology investments align with the strategic goals. You will collaborate closely with senior stakeholders to shape the overall vision and develop a comprehensive roadmap that delivers value each quarter. Success in this role requires a proven track record in launching products involving extensive projects across complex matrix organizations. Equally important are your teamwork and leadership skills, as you will provide clear guidance and feedback to the team while fostering a collaborative culture.

Requirements

Over 7 years of experience as a Senior Program or Product Lead.
Strong background in delivery, with hands-on experience managing all stages of the delivery lifecycle in an agile environment.
Detail-oriented and resourceful, with strong organizational and prioritization skills.
Excellent interpersonal skills, comfortable engaging with a diverse audience across various levels of seniority, and capable of building effective relationships with key business partners.
Strong written and verbal communication skills, with the ability to distill complex ideas into easily understood solutions.
Demonstrated strong risk awareness and critical thinking abilities.
A servant leader who maintains a positive attitude and high performance in demanding, time-sensitive initiatives.
Familiarity with the sales processes and experience with CRM systems in large organizations.

Responsibilities

Partnering with senior stakeholders to shape the overall product vision and agree on the OKRs for the products within your portfolio.
Uniting teams to create bold, multi-year roadmaps that provide clear direction and ensure alignment across multi-disciplinary teams for successful delivery.
Managing complex project delivery and cross-team dependencies to drive success for our most valuable initiatives.
Establishing and managing a transparent governance structure that encourages open communication across the organization.
Guiding Technology teams to navigate or eliminate organizational obstacles to delivery.
Understanding the regulatory environment and ensuring a robust controls framework is in place.
Collaborating across the organization to continuously improve our processes, maximizing value creation and enhancing speed to market, while promoting product and agile methodologies.
Demonstrating business results and organizational change through metrics.

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