Agile Lead - Markets CRM Platform

JPMorgan Chase • Jersey City, NJ

2d

About The Position

Join us to lead the delivery of innovative CRM solutions that drive business impact. You will collaborate with talented teams and senior leaders, shaping the future of our Sales, Research, and Data Technology platforms. At J.P. Morgan, you’ll have the opportunity to grow your career, influence strategic direction, and foster a culture of inclusion and excellence. Your expertise will help us deliver value to clients and empower teams to achieve their best.

As a Product Delivery & Agile Lead in our CRM Technology team, you will oversee the end-to-end delivery process across multiple agile teams. You will guide product management and software development, ensuring alignment with our company’s vision. Your leadership will help drive efficient processes, transparent governance, and continuous improvement. You will play a key role in building a collaborative and engaged team culture, supporting agile practices, and delivering impactful solutions.

Requirements

• Hands-on experience managing all stages of the delivery life cycle in an agile environment
• Strong organizational and prioritization skills with attention to detail
• Excellent written and verbal communication skills to articulate complex ideas
• Strong interpersonal skills, comfortable working with diverse audiences
• Ability to develop effective relationships with key business partners
• Demonstrated risk awareness and critical thinking skills
• Ability to work independently and own issues to resolution
• Flexible team player with a positive attitude in demanding situations

Nice To Haves

• Experience in technology areas such as eCommerce, pricing, trading, settlement, and CRM
• Expertise in resolving conflicting priorities within delivery teams
• Significant experience with agile software development in high-pressure environments
• Ability to extract and analyze development metrics for continuous improvement
• Degree level education or higher in a STEM subject
• Strong documentation and organizational skills for stakeholder presentations
• Self-motivated to achieve the best results for clients

Responsibilities

• Manage projects to meet client commitments and deadlines, maintaining well-documented product backlogs
• Collaborate with Product Director and senior stakeholders to define and deliver a bold, achievable roadmap
• Guide development teams in establishing and tracking data-driven metrics for agile delivery
• Analyze, design, and implement efficient processes for product delivery and sprint planning
• Foster a culture of cooperation and engagement through team-led practices
• Produce clear and transparent project governance and reporting
• Apply commercial awareness to balance costs and benefits
• Support teams in adopting and improving agile practices
• Communicate effectively with stakeholders at all levels
• Drive continuous improvement through meaningful data and metrics
• Resolve conflicting priorities and navigate delivery teams skillfully

Benefits

• J.P. Morgan values talent from all backgrounds and perspectives, reflecting the diversity of our clients.
• We foster a culture of inclusion where every voice matters and every employee can thrive.
• Our Business Resource Groups support your career growth and help you reach your greatest potential.
• Join us to make an impact and be part of a team that invests in your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees