Product Concern Engineer
About The Position
Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources) Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s) Develop supporting data and analysis to substantiate and define concerns Interface with Engineering activities to support global Concern Identification and Resolution efforts Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution Support FCSD Program Manager with timely and accurate status updates in Concern Management Database Coordinate service trials to ensure feasibility of repair proposals from engineering Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets Review/monitor TSB/SSM/ISM articles generated by other activities Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications Support Escalated Handling Team requests and work with Engineering SMEs as required Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives Established and active employee resource groups
Requirements
- Minimum Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
- 1+ years of Automotive service technical background experience required
- Strong verbal communication, technical writing and presentation skills are a must
- Capacity to effectively manage multiple tasks
- Must be able to thrive within a small support team environment and using outside support teams
- Must be able to adapt quickly to vehicle service requests for support
Nice To Haves
- 1+ years of Dealer employment experience desired (fixed operations)
- Experience leveraging AI tools within analysis and problem-solving environments
- Service part release process experience beneficial
- Understanding of serviced software development and deployment processes desired
- FCSD(ford customer service division) field experience desired
- Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
Responsibilities
- Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes
- Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)
- Develop supporting data and analysis to substantiate and define concerns
- Interface with Engineering activities to support global Concern Identification and Resolution efforts
- Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
- Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
- Coordinate service trials to ensure feasibility of repair proposals from engineering
- Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
- Review/monitor TSB/SSM/ISM articles generated by other activities
- Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
- Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
- Support Escalated Handling Team requests and work with Engineering SMEs as required
- Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
