CIDR Product Concern Engineer
About The Position
Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources) Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s) Develop supporting data and analysis to substantiate and define concerns Interface with Engineering activities to support global Concern Identification and Resolution efforts Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution Support FCSD Program Manager with timely and accurate status updates in Concern Management Database Coordinate service trials to ensure feasibility of repair proposals from engineering Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets Review/monitor TSB/SSM/ISM articles generated by other activities Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications Support Escalated Handling Team requests and work with Engineering SMEs as required Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives Established and active employee resource groups
Requirements
- Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
- Automotive service technical background required
- Strong verbal communication, technical writing and presentation skills are a must
- Capacity to effectively manage multiple tasks
- Thrive within a small support team environment and using outside support teams
- Must be able to adapt quickly to vehicle service requests for support
Nice To Haves
- Dealer employment experience desired (fixed operations)
- FCSD field experience desired
- Experience leveraging Large Language Model / AI tools within analysis and problem-solving environments
- Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
- Service part release process experience beneficial
- Understanding of serviced software development and deployment processes desired
Responsibilities
- Identify technical vehicle concerns that dealers cannot repair
- Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)
- Develop supporting data and analysis to substantiate and define concerns
- Interface with Engineering activities to support global Concern Identification and Resolution efforts
- Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
- Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
- Coordinate service trials to ensure feasibility of repair proposals from engineering
- Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
- Review/monitor TSB/SSM/ISM articles generated by other activities
- Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
- Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
- Support Escalated Handling Team requests and work with Engineering SMEs as required
- Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
