CIDR Product Concern Engineer

Ford Motor • Allen Park, MI

2d • Hybrid

About The Position

In this position... The FCSD CIDR Product Concern Engineer (PCE) uses tools and data resources to identify vehicle concerns that cannot be repaired by dealers using existing diagnostics, parts and/or software. They perform additional detailed analysis to define concerns, identify the scope of vehicles affected, and make recommendations on the elements required of a successful remedy. The PCE supports resolution efforts by coordinating service trials, performing service readiness actions to define parts and/or software requirements, and authoring bulletins and messages for dealers.

Requirements

• Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
• Automotive service technical background required
• Strong verbal communication, technical writing and presentation skills are a must
• Capacity to effectively manage multiple tasks
• Thrive within a small support team environment and using outside support teams
• Must be able to adapt quickly to vehicle service requests for support

Nice To Haves

• Dealer employment experience desired (fixed operations)
• FCSD field experience desired
• Experience leveraging Large Language Model / AI tools within analysis and problem-solving environments
• Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
• Service part release process experience beneficial
• Understanding of serviced software development and deployment processes desired

Responsibilities

• Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources)
• Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)
• Develop supporting data and analysis to substantiate and define concerns
• Interface with Engineering activities to support global Concern Identification and Resolution efforts
• Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
• Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
• Coordinate service trials to ensure feasibility of repair proposals from engineering
• Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
• Review/monitor TSB/SSM/ISM articles generated by other activities
• Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
• Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
• Support Escalated Handling Team requests and work with Engineering SMEs as required
• Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees