Product Complaint Analyst III

Boston Scientific • Arden Hills, MN

8h

About The Position

Your responsibilities will include: Apply clinical knowledge, as related to product usage, to evaluate complaints. Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, laboratory analysis results, and other relevant sources. Establish regulatory reportability decisions using event investigation and regulatory decision models. Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.

Requirements

• Bachelor's Degree
• Minimum of 5 years of experience in medical device complaint handling
• Self-motivated, goal-driven and results-oriented team player
• Excellent written and verbal communication skills
• Ability to apply critical thinking
• Excellent time management

Nice To Haves

• College Degree focus in Biology, Health Sciences, Biotechnology or Engineering preferred
• Experience with SAS, PowerBI, or TrackWise applications
• Experience reviewing scientific literature

Responsibilities

• Apply clinical knowledge, as related to product usage, to evaluate complaints.
• Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, laboratory analysis results, and other relevant sources.
• Establish regulatory reportability decisions using event investigation and regulatory decision models.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees