Product Analyst - Senior Associate

JPMorgan Chase & Co.•Wilmington, DE

34d

About The Position

Make your mark in an innovative product through impactful client collaboration and crafting exceptional solutions that cater to clients' needs. As a Senior Product Solutions Associate in Card Financial Transaction or Card Account Management Products, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You will collaborate with Business, Product, and Technology leadership to improve our issuer platform , deliver customer features, and support scrum teams. This role provides a unique opportunity to contribute to a leading financial institution and shape the future of our card services.

Requirements

3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Demonstrated prior experience working in a highly matrixed and complex organization
Strong analytical skills
Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations
Ability to develop collaborative relationships with business stakeholders
Curiosity to dig into data to identify root cause and efficiency opportunities
Creative problem solver
Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics
Proficiency in Microsoft Word, Excel, and PowerPoint

Nice To Haves

Functional knowledge of all Card and CCB domains impacting the Card Customer
Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferrable
Prior technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences

Responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discover.
Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Collaborate with Technology partners on product enhancements requirements and troubleshooting when product issues are raised
Support the end to end product development lifecycle, from ideation and design to development, testing and launch
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development

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