Product Analyst - Digital Channels and Payments

First National Bank (FNB Corp.)•Pittsburgh, PA

48d

About The Position

This position is primarily responsible for supporting the development and implementation of digital channels and payments strategies for the Bank including assisting with the management of online banking, mobile banking, online bill paying and debit card services. Assists with product management including analyzing existing product performance and developing and improving our product offerings to meet market demand while enhancing our competitive advantage and profitability.

Requirements

BA or BS
3 years experience
Excellent project management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
MS PowerPoint - Intermediate Level
Experience in a similar position. In-depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance

Responsibilities

Supports the selection, design, development and promotion of digital experiences.
Completes basic analysis of digital experience, market trends and third party requirements as necessary, in support of the development of new and existing digital experiences. May help in the development of a business case, business plan and roll-out of experiences.
Assists in efforts to increase the penetration and usage of digital banking channels to attract new customers and retain existing clients.
Helps to locate and evaluate new vendors including assisting in the negotiation and administration of contracts for the provision of products and services to support the digital banking strategy.
Executes customer focused quality assessments and improvement processes. As part of the first line of defense, supports risk management, compliance and audit needs as necessary.
Assists with the development of appropriate training materials for front line staff to ensure adequate product knowledge for client sales and support including performing training as needed.
Develops and maintains business reporting capabilities. Monitors business results of recently introduced or existing digital experiences, coordinates reporting and may recommend modifications to improve results.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.