Processing Technician - Personal / Farm Lines

Hybrid or Onsite•Hastings, MI

1d•Hybrid

About The Position

Drive accuracy and efficiency behind the scenes to power exceptional service. Hastings Insurance is seeking a Personal / Farm Lines Processing Technician to join our Underwriting team. Processing Technicians are responsible for accurately processing and entering policy data from source documents into the appropriate systems and applications. We are looking for someone with a strong work ethic, sharp attention to detail, and a collaborative mindset who thrives in a high-volume, transactional environment supporting our Underwriting division and other key business functions. Location & Schedule: This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role works primarily from home with a required monthly in-office presence at our Hastings headquarters. Additional in-person meetings may be required based on business needs. What You'll Do: Accurately enter and process policy information for Personal and Farm product lines using underwriting source documents and internal systems. Meet daily production goals and quality standards to support timely service and positive customer outcomes. Communicate proactively and professionally with Hastings underwriters and agency partners to resolve questions or discrepancies. Participate in ongoing professional development, including continuing education and skill enhancement. Support additional operational needs as assigned by leadership. What You'll Bring: High school diploma or GED required. Prior experience as a Bank Teller, Office Coordinator, Customer Service Representative, or in a related role is highly preferred. Strong ability to read, interpret, and follow written and verbal instructions. Experience using Microsoft Office and other business software applications. Proven customer service orientation with a commitment to accuracy and responsiveness. Clear and professional written and verbal communication skills. Ability to work efficiently in a fast-paced environment while managing multiple priorities. About Us: At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability. While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today’s customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven. Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities. At Hastings, your work matters and your growth is supported. Our Commitment as an Employer: We believe diverse perspectives strengthen our organization and drive better outcomes. We are committed to building an inclusive workplace where every employee feels respected, supported, and empowered to contribute. We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic. We are also committed to providing an accessible and welcoming experience for all candidates. If you require accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.

Requirements

High school diploma or GED required.
Strong ability to read, interpret, and follow written and verbal instructions.
Experience using Microsoft Office and other business software applications.
Proven customer service orientation with a commitment to accuracy and responsiveness.
Clear and professional written and verbal communication skills.
Ability to work efficiently in a fast-paced environment while managing multiple priorities.

Nice To Haves

Prior experience as a Bank Teller, Office Coordinator, Customer Service Representative, or in a related role is highly preferred.

Responsibilities

Accurately enter and process policy information for Personal and Farm product lines using underwriting source documents and internal systems.
Meet daily production goals and quality standards to support timely service and positive customer outcomes.
Communicate proactively and professionally with Hastings underwriters and agency partners to resolve questions or discrepancies.
Participate in ongoing professional development, including continuing education and skill enhancement.
Support additional operational needs as assigned by leadership.