Processing Support Specialist - ERTF

Tucson Electric Power • Tucson, AZ

14d • Onsite

About The Position

This job classification processes transaction documents of a specialized nature according to established department/Company procedures and guidelines. This classification also performs general clerical work as required.

Requirements

• Minimum two years’ experience in an administrative support position or in the Utility Business
• Must possess a High School diploma, or GED equivalent
• Must have experience in a high-paced, structured environment
• Must have knowledge of administrative practices and procedures
• Must have computer proficiency (intermediate MS office skills, i.e., outlook, excel and word)
• Must be able to communicate effectively, both verbally and in writing, with Company personnel and customers
• Must possess basic math, computer skills
• Ability to successfully manage difficult customer conversations, using empathy and effective listening skills
• Ability to demonstrate organizational, problem solving and decision-making skills
• Ability to work both independently and as part of a team
• Ability to work harmoniously with fellow workers
• Ability to work in office 5 days per week
• Departmental or program related terminology, programs and procedures
• Office practices and procedures
• Business English, punctuation, grammar and spelling
• Manual and automated records management practices
• Computer software including: MS Word, Excel, Outlook, PowerPoint
• Recordkeeping principles and practices
• Operating a variety of office machines including copiers, scanners, and personal computers
• Effectively communicating both orally and in writing
• Interacting with customers and vendors and providing customer service
• Accurately posting and maintaining specialized files and documentation in manual and automated system
• Identifying and completing specific actions required to complete a transaction and provide service
• Performing basic arithmetic calculations
• All employees are expected and required to adhere to the Company Code of Ethics

Responsibilities

• Gather, research and verify information and prepare and process transaction documents through the assigned department’s established administrative systems and guidelines. Typical documents include drawings, contracts, accounts payable and accounts receivable invoices, payroll time sheets and library records.
• Coordinate processing activities with other units, departments or outside agencies as needed to complete transactions.
• Track transactions as they progress through the system, follow up on targeted completion dates and investigate incomplete transactions.
• Respond to oral and written customer and vendor inquiries about transaction processing guidelines and that status of specific transactions.
• Establish, post, balance and maintain manual and automated record keeping systems. Typical specialized databases or spreadsheets include accounting, payroll, enterprise content management, and library and archives systems.
• Establish and maintain files for permanent documentation, including records for audit trails, and historical, operation and statistical reporting requirements.
• Provide support and backup to mailroom personnel.
• Perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees