Processing Supervisor - New Store in Madison, TN!

America's Thrift Stores•Nashville, TN

About The Position

As part of an exciting new store opening, the Processing Supervisor plays a vital role in bringing the store to life and setting the foundation for long-term success. This is a hands-on leadership position for someone who enjoys building teams, creating structure, and leading by example in a fast-paced, start-up environment. The Processing Supervisor is responsible for launching and leading the production operation, ensuring company standards, productivity goals, and quality expectations are established from day one. This role partners closely with store leadership to train and inspire a new team, drive strong production results, and deliver an outstanding donor and customer experience—while living out America’s Thrift Stores Core Values.

Requirements

At least two years of experience in a supervisory, team lead, or key holder role in retail or industrial processing.
Comfortable leading through change and thriving in a start-up or high-growth environment.
Strong communication skills with the ability to motivate, train, and connect with team members.
Basic math, reading comprehension, and computer skills.
Ability to lift, carry, push, and pull up to 50 lbs.
High School diploma or GED preferred.
Strong coaching, observation, and problem-solving skills.
Ability to follow and apply written and verbal instructions consistently.
Proven judgment and decision-making skills.
Successful completion of background check, motor vehicle check, and drug screen.
Valid driver’s license with a clean driving record required.

Nice To Haves

Bilingual preferred.

Responsibilities

Lead, motivate, and support the production team throughout the store opening and beyond.
Help bring the new store launch to life by establishing workflows, best practices, and performance expectations.
Drive daily production goals by ensuring fast, accurate, and efficient processing of merchandise.
Manage inventory tracking systems and support smooth flow of initial deliveries and ongoing donations.
Anticipate production or inventory challenges and take proactive steps to keep operations running smoothly.
Communicate goals, progress, and wins with the team to keep everyone engaged and aligned.
Play an active role in hiring, onboarding, and training a new production team, helping new hires feel confident and successful.
Schedule team members to support opening needs, traffic patterns, and labor requirements.
Jump in and perform all processing tasks as needed, especially during high-volume periods.
Provide regular coaching, feedback, and recognition to build skills, confidence, and accountability.
Ensure merchandise meets high standards for quality, pricing, freshness, and shop-ability.
Partner with store leadership to support opening promotions, sales initiatives, and community engagement efforts.
Deliver a positive, welcoming donor experience that reflects the mission and values of the organization.
Foster a respectful, inclusive, and high-energy workplace culture from day one.
Encourage open communication and use team feedback to continuously improve processes.
Support loss prevention, safety, and compliance by consistently following company policies and OSHA guidelines.
Step into leadership responsibilities when the Assistant Store Manager or General Manager is unavailable.
Take initiative and make sound decisions to keep operations moving forward.
Perform additional duties as needed to support a successful store opening and ongoing operations.