Processing Center Assistant Manager (Shipping & Receiving)

District Council of Madison Inc., Society of St. Vincent de Paul•Madison, WI

About The Position

The Shipping and Receiving Manager oversees warehouse inventory, supervises forklift drivers, and the production team to ensure efficient, safe, and accurate handling of donated items. This role focuses on optimizing storage space, maintaining product flow, and supporting overall warehouse and production operations.

Requirements

This position requires frequent communication and assistance among numerous departments. Therefore, this individual must:
Be able to exercise superior judgment skills with the ability to work independently, manage multiple projects despite interruptions and can adapt to ever-changing needs and priorities.
Possess the ability to solve various problems of moderate scope and complexity and contribute to projects and goals.
Be able to function in a professional business environment, have strong professional communication skills and can provide a high level of confidentiality.
Strong organizational skills and ability to set priorities and meet deadlines.
Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, ethnicities, and races. OR display a willingness to communicate and interact effectively with individuals from diverse cultures, varying abilities, ethnicities, and races.
Demonstrate the implementation of best practices as required by the SVdP Safeguarding policy when interacting with children and vulnerable adults.
For the safety of the clients SVdP serves and as per the Safeguarding Policy, this position requires successfully completing a criminal background check.
A minimum of one year of forklift experience is required
Must pass a pre-employment drug test and adhere to all safety-sensitive position requirements to maintain a safe and compliant work environment
Knowledge of POS systems, Windows operating system, Microsoft Office Suite and Google applications required. Typing 55 words per minute is required.
Employee must be able to follow instructions and work autonomously on assigned job duties
Employee must be able to fulfill schedule requirements and work assigned shifts consistently and reliably
Demonstrated success working in a collaborative, team-oriented environment
Continual learner, willing to seek out additional opportunities to gain experience, knowledge, and skills. Must be able to manage deadlines well, plan, and fulfill responsibilities with minimal direction.
The employee must have a valid driver’s license and a reliable personal vehicle
This position requires the ability to effectively communicate a wide variety of information to employees, customers, and clients. Good listening, verbal and written skills are required
This position requires the ability to perform mathematical calculations necessary to manage a retail business, the ability to prioritize and execute responsibilities, and the critical thinking skills necessary for good decision-making
Employees must frequently stand, walk, talk and hear, and use hands to handle or touch products, tools, or controls
Employees must regularly lift and/or move up to 30 pounds without assistance and occasionally lift/move up to 50 lbs. with assistance from equipment or another person
Specific vision abilities required by this job include close vision and the ability to adjust focus.
An individual in this position must successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Responsibilities

Assist in training, supervising, and coaching PC (Processing Center) personnel while implementing Company Policies as established by the Store Committee and BOD (Board of Directors) and work rules outlined in the Employee Handbook. Make discipline recommendations to the PC Manager and SDRO/ADRO (Senior Director of Retail Operations/Associate Director of Retail Operations)
Manages departmental structure, development, and proper production of all thrift store merchandise and vendor product
Ensure that all found money and accidental donation processes/procedures are followed
Plans and manages projects related to departmental functions. Manages and supports change with direct reports
Respond appropriately and creatively to the challenges of operating a profitable facility via sales promotion and expense controls.
Oversee the supervision of the entire processing team and maintain proper communication and support, holding weekly meetings by department
Maintain a pleasant, professional, service-oriented environment by modeling expected behavior for other employees and promoting a sense of teamwork and good morale among the staff
Make reasonable attempts to solve problems arising from customers, volunteers, clients, donors, and staff while utilizing de-escalation skills. Any unresolved problems are to be referred to the PC Manager and or the SDRO/ADRO
Monitor staffing levels and make recommendations for hiring new employees to the PC Manager. All offers of employment must have specific authorization by the Director of Retail Operations
Communicate and represent the interests and needs of the facility to the PC Manager
Monitor and adjust warehouse layouts to maximize inventory space
Supervise and coordinate the daily activities of a team of forklift drivers to ensure safe, efficient, and timely movement of goods within the Processing Center
Maintaining visual checks of buildings, grounds, and equipment - communicating issues to the Facilities Manager and/or Safety Manager to provide a safe and clean working environment that complies with all state and local building and fire codes while implementing safety policies through training, reporting safety hazards, and correcting unsafe employee practices
Act as a champion of safety in the workplace, supporting programs, training, and tools that keep employees engaged in safety initiatives, effectively meeting compliance requirements, and communicating issues or hazards to Senior leadership
Communicate facility maintenance problems to the PC Manager and Facilities Manager to provide a safe and clean working environment that complies with all state and local building and fire codes
Work with the Safety Manager to implement safety policies through training, reporting safety hazards, and correcting unsafe employee practices
Oversee the safe handling, storage, and transportation of hazardous materials in compliance with all regulatory and company safety standards.
Maintain accurate inventory reports and seasonal storage issues, working with the PC Manager and Retail Operations team to maximize sales and distribution of all inventories.
Supervise the orderly flow of work between stations in the Processing Center and the shipping of resalable merchandise to retail stores.
Attend management meetings as scheduled by the Senior Director of Retail Operations/Associate Director of Retail Operations in the PC Manager's absence.
Work hand in hand with staff to maximize production efficiencies and promote teamwork within the facility – ensure daily deployment meets facility and store needs
Assist PC Manager with employee reviews and formal coaching expectations
Responsible for completing other duties/responsibilities as assigned by the PC Manager
Provide Human Resources support and information to directors, managers, and staff
Collaborate with staff on human resource staffing projects and committees
Assist the PC Manager in payroll preparation – employee scheduling, approving PTO requests, keeping accurate time records, and documentation in accordance with the Attendance Policy. Noting FMLA, Sick time, and reasons for absence or lateness in the timecard
Assist staff with requests and questions regarding Paylocity or the applicable HRIS platform
Support efforts to create a more inclusive and equitable organization. Participate in teamwork and collaboration, listen, foster dialogue, and facilitate joint problem-solving while supporting an inclusive and equitable organization.
Adhere to the Safeguarding Policy by ensuring timely completion of mandatory training, staying updated on relevant training modules, and undergoing the necessary background checks to maintain compliance.