Process Support Analyst
About The Position
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary: Responsible for turning Routing and Scheduling data into real business value. This role digs into complex operational numbers—specifically drive time, technician productivity, and revenue timing—to identify opportunities for cost savings and better customer service. Beyond just finding the trends, you will build the business cases to justify change, partner with teams to get projects done, and track the results to ensure we hit our financial goals. Key Performance Indicators: Projects Completed Delivery timelines on projects
Requirements
- Bachelor’s degree and 3+ years of operations and/or continuous improvement /project management experience required, or an equivalent combination of education and experience.
- Project management, change management and business process analysis experience required.
- Knowledge of continuous improvement principles, methodologies, and practices
- Business process analysis skills
- Project and resource management skills
- Problem-solving skills
- Written and verbal communication skills including delivering presentations
- Knowledge and proficiency with SQL and Data visualization tools (Tableau , Power BI, Etc)
- Skill with Microsoft Office applications
- Knowledge of systems design and principles
- Ability to influence company leadership and project teams
- Business and financial acumen.
Nice To Haves
- Master’s degree in Business, Computer Science, MIS or Business Analytics.
- MBA, Lean, Quality and/or Six Sigma certification and recent proven experience preferred.
Responsibilities
- Leads and facilitates cross-functional project teams to develop and execute process improvement initiatives.
- Partners with business leads to develop, implement, and communicate standard operational policies, procedures, and processes.
- Analyzes current process standards and metrics in order to recommend solutions for improvements.
- Researches best business practices within and outside the organization to establish benchmark data.
- Collects and analyzes complex data sets for results and variances, identifying trends and patterns in order to recommend actions to improve business processes.
- Performs data gathering, root cause analysis, and performance trending in order to develop appropriate process control changes.
- Prepares and presents process improvement and methodology workshops.
- Creates presentations, technical requirements, and business case/ROI in support of key initiatives.
- Coordinates across multiple functional groups to gather the information necessary for executing data models.
Benefits
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
